Craig

Customer Service

Verified

With Timeproof

mark as hired

Overview

Looking for any work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

June 29th, 2026 (9 days ago)

Member Since

March 7th, 2021

Profile Description

I am a results-driven BPO professional with over 4 years of combined experience in customer experience management and lead generation. I have a proven track record of delivering high-quality service across two demanding industries — hotel reservations and car insurance.
As a Customer Experience Associate III in a hotel reservations account, I spent 3 years handling inbound and outbound calls, managing booking inquiries, resolving guest concerns, and consistently upholding brand standards while managing escalations and complex customer cases.
Building on that foundation, I transitioned into a Lead Generation Specialist role in a car insurance account, where I developed strong skills in identifying and qualifying prospects, handling objections, and converting leads into opportunities. I am comfortable working in fast-paced, target-driven environments and know how to communicate the value of a product clearly and persuasively.
Throughout my career, I have worked with industry-standard tools including Salesforce, CXone, VICIdial, and Webform — giving me the technical confidence to adapt quickly to any platform or workflow.
What I bring to the table:

Strong verbal and written English communication skills
Hands-on experience with Salesforce, CXone, VICIdial, and Webform
Experienced in handling escalations and complex customer concerns
Proven ability to meet and exceed KPIs and targets
Customer-first mindset with a sharp eye for detail
Adaptable, self-motivated, and reliable in a remote work setup

Whether you need someone to elevate your customer support operations or build your sales pipeline, I am ready to hit the ground running and deliver real results for your business.

Top Skills

Customer Support » Sales Support » Hotel Booking

Experience: Less than 6 months

Office and Administration » Transcription » Typing

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

Office and Administration » Time Management

Experience: 2 - 5 years

Software » ViciDial

Experience: 1 - 2 years

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cebu

Tests Taken: IQ
Score: 106: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0298
Total Execution Time	0.0313

GET DATA

No GET data exists

MEMORY USAGE

1,608,664 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1528752

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0193 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0019	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1528752' LIMIT 1
0.0021	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1528752'
0.0015	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1528752'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1528752' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '1528752' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1528752' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0009	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1528752 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1528752' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-08',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1528752'
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0.0025	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1528752' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1528752'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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SERVER_NAME	v1.stage.onlinejobs.ph
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