John

Customer Service VA | E-commerce | Email, Chat & Shopify | 10+ Years

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.57/hour ($1,088.00/month)

Associate degree

Last Active

August 29th, 2026 (5 days ago)

Member Since

February 20th, 2021

Profile Description

Hi! I'm John Clemence Serra, a Customer Support and Administrative Virtual Assistant with 10+ years of BPO experience supporting U.S. and Canadian customers through phone, email, and live chat.

My background includes customer service, email support, administrative tasks, recruitment support, data entry, and customer communication across telecommunications, financial, and travel industries.

I am currently focused on growing into the e-commerce space and actively learning Shopify and online store operations. While I don't yet have professional Shopify experience, I have been self-training and practicing product listing and basic store management to build my skills and better support e-commerce businesses.

I can assist with:

• Customer Email & Chat Support
• Order Tracking & Customer Inquiries
• Shopify Product Listings
• Data Entry & Administrative Tasks
• Inbox Management
• Recruitment Support
• Canva Design Support
• General Virtual Assistance

I may be new to e-commerce operations, but I bring strong customer service foundations, professionalism, reliability, and a willingness to learn. My goal is to grow with an e-commerce business long-term while helping deliver excellent customer experiences and smooth day-to-day operations.

Top Skills

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 10+ years

Marketing » CRM

Experience: 10+ years

E-Commerce » Shopify

Experience: 6 months - 1 year

E-Commerce » Order processing » Order Tracking

Experience: 1 - 2 years

Virtual Assistant

Experience: 1 - 2 years

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: IMUS, CAVITE

Tests Taken: IQ
Score: 102

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0344
Total Execution Time	0.0361

GET DATA

No GET data exists

MEMORY USAGE

1,636,408 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1510912

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0215 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0012	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1510912' LIMIT 1
0.0027	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1510912'
0.0013	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1510912'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1510912' AND `is_private` = 1
0.0009	`SELECT * FROM employment WHERE jobseeker_id = '1510912' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1510912' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1510912' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-03',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1510912'
0.0034	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0013	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1510912' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1510912'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0006	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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John

Customer Service VA | E-commerce | Email, Chat & Shopify | 10+ Years

Overview

Profile Description

Top Skills

Customer Support » Phone Support

Customer Support » Customer Service

Other Skills

Customer Support » Email Support

Customer Support » Chat Support

Office and Administration » Data Entry

Office and Administration » Administrative Support

Marketing » CRM

E-Commerce » Shopify

Customer Support » Ecommerce

Customer Support » Sales Support » Account Retention

Office and Administration » Microsoft Excel

Office and Administration » Google Workspace

E-Commerce » Order processing

E-Commerce » Order processing » Order Tracking

Virtual Assistant

Basic Information