Detail-oriented IT professional with hands-on experience in system support, troubleshooting, and data analysis within fast-paced technical environments. Skilled in monitoring systems, analyzing issues, and delivering efficient solutions while ensuring service quality and reliability. Proficient in tools such as ServiceNow and other enterprise platforms, with a strong foundation in networking, databases, and cloud technologies. Known for adaptability, strong analytical thinking, and a continuous drive to learn and grow across multiple domains including cloud engineering, software testing, and data analytics.
Experience: 6 months - 1 year
I have used Python for basic automation and data handling, such as parsing logs, filtering datasets, and performing simple data analysis. I worked with libraries like pandas to clean and structure data, which improved efficiency in repetitive analysis tasks.
Experience: 6 months - 1 year
I have foundational experience working with Google Cloud BigQuery for querying and analyzing large datasets. I practiced writing SQL queries to extract, filter, and aggregate data, focusing on log-based datasets to identify patterns and anomalies. This helped me understand how cloud-based data warehouses support scalable analytics.
Experience: 6 months - 1 year
In my SOC and NOC experience, I worked with network fundamentals such as TCP/IP, DNS, and VPNs while analyzing alerts and troubleshooting connectivity issues. I understand how traffic flows across networks and how DNS resolution and VPN tunnels impact system communication and security.
Experience: Less than 6 months
I have practical experience using Microsoft Excel for data analysis, reporting, and organizing information. I am proficient in creating and managing spreadsheets, using formulas such as VLOOKUP, IF, and COUNT functions, and performing data cleaning and validation. I have also worked with Pivot Tables to summarize data and generate reports, and I am comfortable presenting insights in a clear and structured format.
Experience: Less than 6 months
I have basic exposure to REST APIs, including understanding how APIs are used to integrate systems and retrieve data. I have tested API endpoints using tools like Postman and understand concepts such as request methods (GET, POST) and JSON responses.
Experience: 6 months - 1 year
I worked as a SOC Analyst, where I monitored security alerts using SIEM tools like Splunk. I performed triage, investigated incidents, determined if alerts were true or false positives, and escalated confirmed threats following standard incident response procedures.
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