John

Workforce Analyst, Virtual Assistant

55 ID PROOF
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Overview

Looking for full-time work (10 hours/day)

at $2.46/hour ($600.00/month)

Bachelors degree

Last Active

August 21st, 2026 (9 days ago)

Member Since

September 11th, 2020

Profile Description

Experienced Workforce Management Professional | Data & Reporting | Lead Generation | Customer Service

I bring 10+ years of experience in workforce management, with a strong foundation in scheduling, queue management, and reporting for contact center operations. Within that experience, I've spent 1 year in a supervisory/leadership role guiding teams to meet performance goals, 1 year in data and research work including lead generation, and 1 year as a customer service representative handling client-facing interactions. I also have 6 months of web development experience, giving me a technical edge when it comes to understanding systems and troubleshooting.

I hold a Bachelor's degree in Computer Science, and I'm highly skilled in Google Sheets and Microsoft Excel — building dashboards, tracking KPIs, and turning raw data into actionable insights. I'm comfortable with general admin support and have a growing skillset in AI prompt engineering, which I use to work smarter and faster.

I have a can-do attitude and genuinely enjoy learning new tools, software, and processes. Whether it's workforce planning, lead generation, reporting, or admin support, I focus on delivering accurate, reliable work and adapting quickly to whatever a role requires.

I'm looking for a long-term remote opportunity where I can bring this mix of analytical, leadership, and technical experience to a team that values consistency and initiative.

Top Skills

Experience: 5 - 10 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Other Skills

Experience: 1 - 2 years

Experience: 5 - 10 years

Experience: Less than 6 months

Experience: 5 - 10 years

Experience: Less than 6 months

Experience: Less than 6 months

Experience: 5 - 10 years

Experience: 1 - 2 years

Experience: Less than 6 months

Basic Information

Age
31
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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