I am a Technical Virtual Assistant with over 2 years of corporate experience supporting backend systems, APIs, and cloud-based applications. My experience comes from working in structured corporate environments where system reliability, documentation, and clear communication are essential.
I help businesses and remote teams by monitoring applications, investigating technical issues, coordinating with developers, tracking tasks and incidents in Jira, and supporting deployments and testing activities. I also maintain clear documentation, SOPs, and support notes to ensure smooth day-to-day operations.
My technical background includes backend and API support (REST APIs, Postman, Swagger), cloud and deployment support (AWS EC2/EKS, Docker, Kubernetes), and CI/CD workflow assistance using GitHub Actions. I am comfortable working with engineers, following processes, and handling support-level technical tasks independently.
I am currently transitioning from corporate technical support roles into freelancing and am looking for a long-term, part-time remote role (around 20 hours per week) where I can provide reliable technical and operational support.
Rate: ?500/hour (negotiable for long-term or higher-hour engagements)
Availability: Part-time | Remote
Experience: 2 - 5 years
Managing tasks, bugs, and incidents using Jira Sprint and Kanban boards, including updates, follow-ups, and coordination with technical teams.
Experience: 2 - 5 years
Supporting REST APIs through testing, validation, and investigation using tools like Postman and Swagger.
Experience: 2 - 5 years
Using Git and GitHub for version control, reviewing changes, and supporting collaboration in development workflows.
Experience: 6 months - 1 year
Kubernetes (Basic Support) Supporting basic Kubernetes deployments, monitoring pods/services, and assisting during releases and updates.
Experience: 6 months - 1 year
AWS (EC2, EKS – Support Level) Providing operational support for AWS-based services, including monitoring, deployment assistance, and basic environment management.
Experience: 1 - 2 years
Gathering and clarifying requirements, translating business needs into technical tasks or Jira tickets, and assisting during solution validation
Experience: 1 - 2 years
Creating and maintaining clear documentation, SOPs, and support notes to ensure continuity and easy handover of technical processes.
Experience: 2 - 5 years
Coordinating tasks across teams, following up on action items, and ensuring timely updates and completion.
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