Current Employment Status:
Hired Full Time on Oct 21, 2025

Kim

IT Service Delivery Manager

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $16.04/hour ($3,090.91/month)

Bachelors degree

Last Active

July 11th, 2026 (5 days ago)

Member Since

February 26th, 2020

Profile Description

I'm a Technical Support Coordinator with 9 years of experience providing phone, email, and chat support for B2B/B2C campaigns across the United States and Australia.
I have been an IT Coordinator/Supervisor, Technical Support, IT Helpdesk Analyst, and even an IT Sales Representative. Most times, I would get high praise because of my performance. The campaigns that I have been part of are not for everybody as they are challenging and require high analytical skills.
I was always the top seller when I worked with Techno Global Team as an IT Sales Representative for a big IT retailer in Australia. Customers would sometimes thank me on social media for my recommendations and customer service.
Also, I was one of the top IT Helpdesk Analysts in the campaign that I worked in with Cognizant Tech Solutions. My role was to assist Directors of Operations, Franchisees, and In-store Managers with their POS problems. The said individuals would sometimes look for me when they call our department as I am known to resolve their issues promptly.
In my 8-year BPO career, I have never been part of any performance improvement programs as I always excelled in every campaign that I worked in. I am a highly competitive individual who does not take no for an answer most time. Though my competitiveness is innate, I always make sure that I get the job done with integrity.
I am experienced with using popular ticketing software such as Zendesk, ServiceNow, and AutoTask. I am very much open to using and learning new tools to get the job done for you and your team
.I look forward to getting my very first client here in Onlinejobs.ph.

Top Skills

Office and Administration » Coordination

Experience: 2 - 5 years

Office and Administration » Operation Management

Experience: 2 - 5 years

Office and Administration » Team Leadership

Experience: 2 - 5 years

Other Skills

Project Management

Experience: 2 - 5 years

Customer Support

Experience: 10+ years

Customer Support » Technical Support

Experience: 10+ years

Virtual Assistant

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 10+ years

Customer Support » Sales Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 10+ years

Office and Administration » Email Management

Experience: 10+ years

Office and Administration » Account Management

Experience: 2 - 5 years

Customer Support » Back Office Support

Experience: 5 - 10 years

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: Tondo, Manila

Tests Taken: IQ
Score: 125: DISC
Dominance: 61%
Influence: 18%
Steadiness: 13%
Compliance: 7%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

SEE MORE REAL RESULTS

“They are wonderful highly skilled people”

- Shepard Humphries

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0587
Total Execution Time	0.0602

GET DATA

No GET data exists

MEMORY USAGE

1,656,456 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1053840

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0454 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0020	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1053840' LIMIT 1
0.0067	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1053840'
0.0016	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1053840'
0.0008	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1053840' AND `is_private` = 1
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0.0012	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1053840' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
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0.0038	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
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0.0017	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1053840'
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0009	`select * from teasers`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0009	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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