Current Employment Status:
Hired Part Time on Apr 7, 2025
Hi, my name is Alyanna and I have been a freelance Virtual Assistant since 2021 and have provided virtual assistance to e-commerce store owners in the USA, UK, and Canada.
EXPERIENCE & SERVICES OFFERED
E-COMMERCE
- Product listing across platforms like StorePorter, Vendoo software, Poshmark, Shopify, BigCommerce, Etsy, WordPress WooCommerce,
- Product listing and layout design using WordPress Elementor
- Researched and verified product information using UPC and barcode lookup tools across multiple sources to maintain accuracy in eCommerce listings.
- Conducted keyword research using Everbee, eRank, and manual research methods to boost visibility and improve searchability
- Used ChatGPT to write engaging product descriptions
- Editing images and creating content using Canva, DALLE, and Procreate
- Answered customer inquiries via Etsy, Zoho (Shopify), and social media platforms
- Created and scheduled SEO-focused content using Loomly and Metricool for Google My Business
- Created marketing analysis and sales reports for a car dealership
- Built local citations for automotive business directories
TOOLS & PLATFORMS
- Microsoft Office and Google Workspace
- Docs, Sheets, Calendar, Gmail, Drive etc.
- Content creation - Canva, DALLE, and ChatGPT
- Everbee, eRank, and manual research methods to boost visibility and improve searchability
- Social Media Platforms
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- E-commerce platforms - Shopify, Etsy, Vendoo, Wordpress, Woocommerce, Elementor, Bigcommerce and Poshmark
- Zoho for managing Shopify customer inquiries
- Loomly and Metricool for content planning and post scheduling
- Whitespark for local search marketing
ADMINITRATIVE, CUSTOMER SUPPORT & QUALITY ASSURANCE
*3 years of experience as Technical,
- Managed incoming customer support tickets within the CSP software/system,
identify and escalate priority issues per client specifications
*1 year and 4 months as Administrative Clerk in a government office
- Managed and proofread investigation reports, legal documents, database records, and monthly statistical reports
- Handled document processing, meeting and activities preparation, calendar management, and inventory tracking
- Maintained confidentiality of sensitive information while coordinating with court offices and supporting client inquiries in person and over the phone
- Supervised and guided interns in daily administrative tasks and office operations
Experience: 6 months - 1 year
Product Listing, Keyword Research, Customer Service, Completing orders
Experience: 1 - 2 years
Product Listing
Experience: 2 - 5 years
I have extensive experience listing thousands of sporting goods products for a single eCommerce store and thousands more for other eCommerce platforms with jewelry, clothing, tractor, marine and avionics niche.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
Proficiently managed clerical and administrative responsibilities at Parole and Probation Office No. 1 in Quezon City.
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
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