I am a seasoned professional with a robust background in technical support, customer service, and administration, currently targeting high-level virtual assistant and freelance opportunities. My extensive career is anchored by a Bachelor of Science in Aviation Information Technology from the Philippine State College of Aeronautics, which provided the foundational technical discipline I apply to complex web environments. Throughout my tenure at Sutherland Global, I progressed through several critical roles, most recently serving as a Supervisor for Website Security from September 2023 to December 2025. In this leadership capacity, I directed comprehensive operations across three specialized departments: Product Analysis (Firewall and Backup), Remediation (Malware Removal), and Managed SSL. I was responsible for strategic planning, workflow optimization, and performance reporting, while simultaneously fostering a collaborative environment through effective mentorship and conflict resolution.
Prior to my supervisory role, I functioned as a Technical Lead for GoDaddy Web Hosting from May 2021 to September 2023. As a Subject Matter Expert (SME), I provided hands-on guidance to frontline agents, sharing in-depth knowledge to resolve intricate WordPress, CMS, and hosting server problems. My technical journey also includes significant experience as a Technical Support Specialist, where I mastered advanced database management, Secure Sockets Layer (SSL) configurations, and DNS troubleshooting across both Linux and Windows platforms. Beyond web hosting, I served as a Technical Support Analyst for QuickBooks Canada, where I handled complex B2B interactions, accounting tasks such as account reconciliation and financial reporting, and advanced software troubleshooting via remote sessions.
Most recently, from September 2025 to February 2026, I served as a Website Security & Maintenance Consultant for Investorade. In this role, I managed and secured a fleet of 41 websites, ensuring 24/7 uptime and executing deep-file scans to eliminate vulnerabilities following server-wide compromises. My technical toolkit is exhaustive, spanning languages like CSS, HTML, JavaScript, and PHP, as well as tools such as PowerShell, Bash, cPanel, and Windows Plesk. I am highly proficient in website design using Elementor and WooCommerce, and I am an expert in implementing robust security hardening, firewalls, and backup solutions. With a natural leadership style and a versatile skill set that includes billing management, ticketing systems like ServiceNow and Jira, and presentation design, I am prepared to be a reliable and high-impact asset for any virtual or freelance project.