Tier 2 Helpdesk Technician

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: TYPE OF WORK

Full Time

: SALARY

$8 to $9 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Jun 15, 2026

JOB OVERVIEW

???? Now Hiring: Tier 2 Helpdesk Technician (Remote | Philippines)

???? Apply now via ----------

Details:

* Full-time, remote (Philippines-based contractor)
* $8–$9/hour
* Schedule: 8:30 AM – 5:00 PM CST
* Paid U.S. holidays + PTO

We’re looking for a Tier 2 Helpdesk Technician to join Sterling Lawyers and support our internal team of attorneys and staff across the U.S.

This is a fast-paced, fully remote role where you’ll be the first line of technical support — resolving issues quickly, communicating clearly, and ensuring our team can work without interruption. You’ll own tickets end-to-end and play a key role in keeping our systems running smoothly.

What you’ll do:

* Manage and resolve Tier 2 helpdesk tickets
* Provide clear support via chat, email, phone, and ticketing systems
* Support Mac, Google Workspace, Salesforce, and system issues
* Document issues and ensure full resolution with follow-up

What we’re looking for:

* Experience in Tier 1 or Tier 2 IT support for U.S.-based users
* Strong English communication skills (written and verbal)
* Ability to troubleshoot independently under pressure
* Proficiency with Mac/iOS and business applications

If you’re someone who thrives in a fast-moving environment and enjoys solving technical problems with clarity and confidence, we’d love to hear from you.

SKILL REQUIREMENT

Salesforce Technical Support Helpdesk Support

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Job Post	Reporter	Rank	Reason	Date

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Tier 2 Helpdesk Technician

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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