Occupancy and Lettings Sales Manager

Job Title: Occupancy and Lettings Sales Manager
Location: Remote (Philippines-based)
Hours: Full-time, aligned to UK working hours
Working Schedule: Monday to Friday, 4:00 pm–9:00 pm UK time, and Saturday to Sunday, 9:00 am–6:00 pm UK time with a 1-hour unpaid break each day
Total Hours: 41 hours per week
Pay Structure: Fixed monthly pay plus KPI-based and sales-based bonus
Salary: Up to £650 per month depending on experience, fit, and pay structure

About the role

We are hiring a client-facing Occupancy and Lettings Sales Manager for a UK property business covering both long-term rentals and short-stay / serviced accommodation.

This is primarily a sales and conversion role, not a general admin role. Your job is to help keep properties occupied by responding quickly to leads, following up consistently, converting enquiries into viewings, bookings, and signed deals, and supporting the move-in / booking coordination process.

You will be responsible for filling long-term rental units, supporting short-stay occupancy, progressing applicants and clients, and making sure no serious lead is lost through slow response, weak follow-up, or poor coordination.

This role is especially suited to someone who is comfortable working afternoons, evenings, and weekends and can stay responsive, organised, and commercially focused during those hours.

Minimum non-negotiable requirements

Please apply only if you meet all of the following:

Experience in sales, lettings, occupancy, bookings, reservations, or lead conversion within the property sector — at least 2 years (please note that applicants without this experience won;t be considered).
Strong written and spoken English
Strong communication skills with tenants, guests, applicants, and clients
Experience handling leads, follow-up, and conversion without dropping tasks
Ability to work quickly and accurately across calls, messages, spreadsheets, and platforms
Strong organisational discipline
High attention to detail
Confidence in following up repeatedly and moving leads toward conversion
Availability for the exact shift listed above
Reliable internet, quiet working environment, and suitable headset for calls


Strongly preferred

Experience with UK lettings
Experience with OpenRent
Experience with short-stay / Airbnb / Booking.com / serviced accommodation
Experience coordinating viewings, applicant progression, move-ins, or bookings
Experience working in a KPI-driven or target-driven role
Experience working UK or US late shifts previously

What this role is responsible for

Responding to new tenant and guest leads quickly
Following up all live leads across calls, messages, email, and relevant platforms
Converting enquiries into viewings, bookings, and progressed applications
Coordinating and confirming viewings
Progressing applicants and bookings to the next stage
Supporting move-ins and short-stay check-in / booking coordination where needed
Helping maintain occupancy across long-term and short-stay properties
Updating sheets, trackers, notes, and CRM records accurately
Escalating only where necessary and keeping live leads moving until outcome

What success looks like

Leads are responded to quickly
Viewings are arranged and confirmed properly
Applicants and bookings are progressed without delay
Properties stay occupied and void periods are reduced
Short-stay occupancy is maintained or improved
No serious lead is left without proper follow-up
Notes, trackers, and records stay accurate and updated
Communication is professional, warm, efficient, and commercially effective
Sales targets, occupancy targets, and KPI standards are met

Pay structure

This role includes:

fixed monthly pay
KPI-based bonus
sales / conversion bonus

Bonus and KPI structure will depend on:

lead response speed
follow-up consistency
viewing and booking progression
conversion into lets / bookings
occupancy performance
quality of notes, tracking, and record keeping

Important

This is not only a messaging role. It is a sales role that requires:

strong sales skills and mindset
effective and warm communication
excellent English skills
strong follow-up
conversion mindset
confidence on calls and messages
good coordination
discipline with notes and records
ability to keep multiple live conversations and leads moving at the same time

If you are slow to respond, do not like follow-up work, or struggle with sales discipline and conversion-focused coordination, this role is probably not the right fit.

To apply

Please send:

Your CV
A short cover message
A short summary of your experience in:
sales / lead handling / conversion
lettings / bookings / reservations / occupancy
viewings / applicant progression / move-ins
short-stay or hospitality coordination, if any

Please also state:

whether you have worked UK late shifts before
which systems / platforms you have used
your expected monthly salary in GBP
Application process

1. To apply, please include this exact phrase in your application subject line:

Occupancy Sales Role – Fast Follow-Up and Detail-Focused

Applications without this exact subject line will not be considered.

2. In your application or cover email, please answer this question:

What evidence do you have that you can manage high volumes of live leads, follow up consistently, and convert enquiries into viewings, bookings, or signed deals during evening and weekend shifts?

3. Attach your CV as per the guidance above.