Level 3 IT Technician

Job Title Level 3 IT Technician/Senior IT Technician
Employment Type Full-Time
Location Remote – Philippines (US Overnight Shift)
Hours 2:00 PM – 11:00 PM PST (flexibility available, Mon–Fri)
Experience Required 5+ years in a senior IT/MSP Technician role

ABOUT CIRCLETWICE CONSULTING

CircleTwice Consulting is a Pacific Northwest-based Managed Service Provider (MSP) delivering IT management, cybersecurity, cloud solutions, and AI automation to small and mid-sized businesses across the Western US. We are a tight-knit, high-trust team that values technical depth, ownership, and a genuine commitment to our clients' success.

As we grow our technical practice, we are looking for a seasoned IT professional who can operate at both the strategic architecture level and the hands-on execution level — someone who can design solutions, resolve complex escalations, and elevate the engineers around them.

ROLE OVERVIEW

The Senior IT Technician/Level 3 Technician is a senior individual contributor and technical leader responsible for advanced client engagements, architecture design, Level 3 escalations, and mentoring junior technicians. You will serve as a utility-level resource — equally comfortable defining a Microsoft 365 security baseline for a 100-seat client as you are troubleshooting a complex Azure hybrid environment or leading a network redesign project. This role is well-suited for a highly capable IT professional looking to grow their career with a US-based MSP that values expertise, autonomy, and long-term partnership.

KEY RESPONSIBILITIES

Technical Design & Architecture
• Design and document Microsoft 365, Azure, and hybrid infrastructure solutions for SMB clients
• Lead architecture-level projects including tenant migrations, cloud transformations, and security hardening engagements
• Produce solution design documents, network diagrams, and implementation playbooks
• Evaluate and recommend technology solutions aligned with client business needs and budget
Level 3 Support & Escalation Handling
• Own and resolve complex Level 3 escalations across Microsoft 365, Azure, networking, and security domains
• Serve as the final internal escalation point before vendor support engagement
• Document root cause analyses and contribute to the internal knowledge base
Microsoft 365 & Security Operations
• Configure and manage Microsoft 365 security features: Defender for Business/Endpoint, Conditional Access, Intune MDM/MAM, Entra ID (Azure AD), and Purview
• Conduct Microsoft Secure Score reviews and implement hardening recommendations
• Support security i ---------- response including investigation and containment in M365 Defender
• Implement and manage MFA, SSPR, PIM, and identity governance policies
Networking & Infrastructure
• Design and troubleshoot LAN/WAN environments, VLANs, SD-WAN, and VPN configurations
• Support client firewall platforms (Watchguard, Ubiquiti or similar)
• Assess and optimize network performance and security posture for client environments
Mentorship & Team Development
• Provide technical mentoring and guidance to Level 1 and Level 2 technicians
• Review junior technician documentation, ticket notes, and solutions for quality and accuracy
• Contribute to internal training, standard operating procedures, and onboarding materials

REQUIRED QUALIFICATIONS

Experience
• 5+ years of hands-on experience in a senior MSP, IT consulting, or enterprise IT role
• Demonstrated experience designing and managing Microsoft 365 environments at scale
• Strong working knowledge of Azure infrastructure services (VMs, Azure AD, Entra, Azure Backup, etc.)
• Solid networking background: TCP/IP, DNS, DHCP, routing, VLANs, firewalls, VPN
• Experience supporting Windows Server environments (AD DS, GPO, DNS, DHCP, file services)
Microsoft 365 & Security Skills (In-Depth Required)
• Microsoft Defender for Business / Defender for Endpoint – policy management, alert triage, i ---------- response
• Entra ID / Azure Active Directory – Conditional Access, identity governance, PIM, MFA enforcement
• Microsoft Intune – device enrollment, compliance policies, app management (MDM/MAM)
• Exchange Online – mail flow, anti-spam, mail hygiene, shared mailboxes, migration
• Microsoft Purview – data loss prevention, sensitivity labels, compliance basics
• Microsoft Secure Score – assessment and remediation planning
Certifications (Preferred)
• Preferred: Microsoft 365 Certified: Administrator Expert (MS-102) or equivalent
• Preferred: Microsoft Certified: Azure Administrator Associate (AZ-104)
• Preferred: Microsoft Certified: Security, Compliance & Identity Fundamentals (SC-900) or SC-200
• Preferred: CompTIA Network+ or Security+, or equivalent vendor networking certification

NICE TO HAVE

• Experience with RMM/PSA platforms (ConnectWise, Autotask/Datto, NinjaRMM, etc.)
• Exposure to BCDR platforms (Veeam, Datto BCDR, Azure Backup)
• Experience with Microsoft Teams Rooms or Teams Phone deployments
• PowerShell scripting experience for M365 and Azure automation
• Familiarity with AI tools and Microsoft Copilot deployments
• Prior experience working US business hours remotely from the Philippines

WORK SCHEDULE & LOGISTICS

This role is designed for a Philippines-based professional working a US overnight / Pacific Time shift. Our core client base operates in the Pacific Northwest (PST/PDT), and this schedule ensures strong overlap with late-day US business hours and early evening escalation coverage.
Core Hours (PST) 2:00 PM – 11:00 PM PST (flexible start 1:00–3:00 PM by arrangement)
Philippines Local Time 6:00 AM – 3:00 PM PHT (approx.)
Schedule Monday – Friday, 40 hours/week

WHAT WE OFFER

• Competitive compensation
• US-based client exposure with real project ownership and architectural responsibility
• Career growth in a growing MSP with an expanding AI and cybersecurity practice
• Collaborative, low-bureaucracy environment with direct access to leadership
• Paid time off and recognition for certifications and continued learning
• Opportunity to become a key long-term technical pillar of our team

HOW TO APPLY

To apply, please submit the following:
• Your current resume or CV with a 1-3 minute video of you explaining why you'd be a good fit for this position. Job submissions without an introductory video will NOT be considered.
• A brief cover message describing your relevant experience with Microsoft 365 security and any MSP background
• A list of current Microsoft certifications held

We review applications on a rolling basis. Qualified candidates will be contacted within 5–7 business days for an initial video interview.

Circle Twice Consulting is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, religion, nationality, or any other protected characteristic.