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TYPE OF WORK
Full Time
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SALARY
TBD
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HOURS PER WEEK
TBD
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DATE UPDATED
Oct 2, 2025
JOB REQUIREMENTS
* Preferably with Bachelor’s degree in Marketing, English, Communications or other related fields
* Preferably at least 3 years experience managing Amazon e-commerce stores and other e-commerce platforms like Tiktok Shop and Walmart.
* Understands the basic processes of the aspects of Customer Service and eCommerce store management. This includes managing customer queries and requests, fulfilling orders, processing returns and claims, overlooking overall performance of store’s health and performance.
* Good communication skills includes understanding instructions, acquiring new skills, making requests, asking questions and relaying information with ease.
* Good English Skills: Be able to read,understand, write and communicate in English well.
* Excellent knowledge/understanding of eCommerce process and policies and in dealing with Seller Performance matters
* Experience in managing e-Commerce store’s claims, performance rating and other relevant tasks.
* Good knowledge of using MS Office, Netsuite, Clickup, Lark, Amazon, Tiktok Shop etc.
* Proficient in managing multiple projects and tasks and can meet deadlines.
* A good team player: Should be able to support the team and department, and proactively communicate with colleagues, especially when working on projects or tasks.
RESPONSIBILITIES
*Responsible for answering
* Responsible for overseeing the overall performance and health of the eCommerce store, including ratings.
* Accountable for monitoring customers' order status, fulfilling orders, and identifying abnormalities in processing returns and replacement orders.
* Coordinates and reports promptly with the relevant department or colleagues when handling projects or tasks
* Responsible for creating and submitting support tickets, as well as processing claim requests to Seller Support for eCommerce stores (Amazon, TikTok, Walmart, Temu, etc.)
* Responsible for maintaining the health and safety of various indicators of product Listing performance and handling abnormal product situations;
* Provide assistance on checking grammar/proofreading and context of the selling points of products, product image, A+ etc.
* Follow up/ coordinate with customers via chat/
* Responsible for managing product reviews and maintaining excellent store performance rating
PLEASE READ BEFORE APPLYING:
We are looking for someone with strong technical aptitude, as the role involves providing troubleshooting steps to customers and working with various apps and software to maintain and update records.
Candidates with backgrounds in Technical Support, IT, or BPO are preferred.
We value good work ethics and are seeking someone who is reliable and committed.
Please do not apply if:
You plan to slack off at work
You are working with multiple clients at the same time
You cannot fully comply with the company’s rules and policies
Cannot work in a fast-paced environment with shifting schedules
Have difficulty understanding written updates, procedures, or guidelines
This is a remote role that requires someone who can quickly comprehend and follow instructions with minimal supervision so experience in the same field is preferred.
We need someone who can stay focused, dedicated, and be a team player in the long term.
The company is a growing e-commerce store that offers weekly pay and performance bonuses.
We have a low attrition rate, which speaks volumes about our positive work environment and how we value our tea
