eCommerce Marketplace Operations Specialist - Shopify & eBay

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TYPE OF WORK

Part Time

SALARY

5

HOURS PER WEEK

25

DATE UPDATED

Aug 22, 2026

JOB OVERVIEW

We are a U.S.-based eCommerce business seeking an experienced VA Marketplace Operations Specialist to research products, create eBay listings, and manage our Shopify catalog and customer communications.

The primary focus is to produce accurate, well-researched product listings. You will also use our cross-listing system, LitCommerce, to connect Shopify and eBay, perform inventory checks, and manage customer inquiries from our Shopify store.

Product Listing Responsibilities

* Research unfamiliar products using active and sold comparable listings.
* Determine appropriate pricing based on market data and condition.
* Create accurate product records in Shopify.
* Use our cross-listing system to prepare corresponding eBay drafts.
* Complete eBay titles, descriptions, categories, item specifics, condition notes, pricing, and policies.
* Organize Shopify products and collections.
* Edit product photographs using Canva or PhotoRoom.
* Review listings carefully before submitting them for approval.

Catalog and Inventory Management

* Check that SKUs, variants, prices, and quantities match across platforms.
* Identify duplicate, missing, unlinked, or incorrectly connected products.
* Perform regular Shopify and eBay catalog audits.
* Investigate synchronization and inventory discrepancies.
* Maintain a tracker of completed listings and discovered problems.
* Document issues before making corrections
* Ask for approval before deleting products, ending listings, changing synchronization settings, or performing bulk updates.

Shopify Customer Support

* Monitor Shopify Inbox and store-related emails.
* Answer basic product, availability, and order-status questions using our guidelines.
* Record customer requests and maintain clear notes.
* Notify us promptly when an urgent response or review is needed.

Reporting and Communication

* Send a concise update at the end of each working day.
* List completed products and tasks.
* Report discrepancies, customer issues, and blockers
* Maintain a “Needs Review” list for listings or decisions awaiting approval.
* Flag urgent matters immediately rather than waiting for the daily update.
* Provide a weekly summary of catalog accuracy and outstanding work.

Required Experience

* Minimum 2 years of Shopify product and inventory-management experience
* At least 2 years of working knowledge of eBay Seller Hub and eBay listing requirements
* Proven experience using cross-listing or multichannel inventory software (2+ years preferred)
* Strong understanding of SKUs, variants, and inventory synchronization
* Experience researching and pricing unfamiliar products
* Professional written and spoken English
* Experience communicating with customers by email, chat, text, or phone
* Basic Canva, PhotoRoom, or similar editing skills
* Strong spreadsheet and organizational skills
* Excellent attention to detail

Experience with any established cross-listing system is acceptable. We provide onboarding and training materials for our internal systems, including guidance on our specific software and processes. However, you must already understand Shopify, eBay, and multichannel inventory principles to apply.

Begin your application with “MARKETPLACE OPERATIONS.”

Please answer:

1. Describe your most recent Shopify or eBay position and the tasks you handled regularly.

2. Which cross-listing or inventory systems have you used, and what did you personally do inside them?

3. Walk us through how you would research an unfamiliar product and create an accurate listing from supplied photographs.

4. If Shopify and eBay showed different quantities for the same SKU, what would you check before making any changes?

5. Describe a duplicate, inventory, or listing problem you previously encountered and how you handled it.

6. Describe your experience communicating with customers through email, chat, text, or phone.

7. What types of products have you worked with previously? Please provide two or three examples, especially any industrial, scientific, medical, laboratory, or other hard-to-identify products. Explain how you verified model numbers, part numbers, specifications, condition, compatibility, and market value when the product was unfamiliar to you.

SKILL REQUIREMENT
Inventory Management Shopify Product Listing
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