eBay, Chrono24 & Website Product Listing Specialist + Customer Support (DLX Timepieces)

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TYPE OF WORK

Full Time

SALARY

$4–$6/hr DOE + Performance Bonuses

HOURS PER WEEK

40

DATE UPDATED

Dec 23, 2025

JOB OVERVIEW

Type: Full-time (40 hrs/week)
Timezone: Must cover US Central (at least 4–6 hrs overlap)
Pay: $4–$6/hr Depending on Experience + performance bonuses
Start: ASAP (1-week paid trial first)

Role (what you do)
*You make every watch live fast and handle frontline messages. Speed and accuracy win. CRM management and Data entry as well.

Core responsibilities
* Create & maintain listings on: our website, eBay, Chrono24, Facebook, etc.
* Publish within 24 hours of intake (photos + full specs + pricing + SEO).
* Photo workflow: rename files by SKU, crop/level, upload 10 angles (macro lens shots, full set, natural + lightbox).
* Pricing & upkeep: apply markdown plan at Day 7/14/21; kill/relist stale inventory; update status when sold.
* Customer support: reply to buyer questions (website/eBay/Chrono24/IG/Email/SMS,) using templates; route hot leads to the closer.
* Order admin: send invoices, share tracking with customers, coordinate RMAs and manage internal inventory count.
* Data hygiene: update inventory sheet (SKU, Brand, Reference number, Cost, Ask, True-Net, Status, Days-to-Cash); tag leads in CRM.

Tools you must know:
*eBay Seller Hub, Chrono24 Dealer Portal
*Website CMS (Squarespace and Go High Level)
*Google Drive/Photos (This is where you'll access our photos)
*Google Sheets
*CRM (Go High Level preferred; WatchTrack CRM-(we'll teach you)
*WhatsApp/IG/Facebook ---------- , Gmail

Skills that matter
*Excellent written English (clear, concise, no fluff).
*Detail-obsessed (titles/specs/refs must be exact).
*Fast multitasker; can follow Standard Operating Procedures without drift.
*Comfort with numbers (pricing, fees, margins- we will also teach)
*Reliable internet + backup power/connection.

Preferred Skills (Optional, but nice to have!)
*Watch marketplace experience (eBay/Chrono/WatchCharts/Chrono24).
*Basic comping/pricing familiarity (sold listings, fees, net).
*FedEx label workflows, RMA coordination.

KPIs (your scorecard)
*% of watches listed <24h: ? 90%
*Photo SOP compliance: 100% (12 required angles)
*Median first response time: < 5 minutes (eBay/Chrono/Website/Email/SMS)
*Return rate: < 2%
*Listing error rate (title/spec/price): < 1%

Schedule
*5 days/week. Must cover at least 4 hours during 9am–6pm US Central.
*Remaining hours flexible. Weekend rotation possible.

Compensation
*$4–$6/hr based on experience (Performance Bonus Each Month Possible)
*$50 Monthly Bonus for Hitting All KPI's

We will do a 1-week paid trial to see if this is the right fit for you!

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How to apply (follow exactly)
* Email subject: DLX-LISTING — Your Name — Down/Up Mbps — Typing WPM

Include:
*Your experience with tools I have listed.
*Your hours available in PH time and your overlap with US Central.
*Your expected hourly rate and soonest start date.

---------------------------------------------------------------------------------------------

Standard Operating Procedures Highlights (you’ll get full docs)

Title format: Brand – Model – Year - Box/Papers – Condition – Watch Reference Number

Description blocks: About the watch/specs; condition notes/service history/timing results; Standard Overnight Shipping Policy; Warranty/returns policy; AI Watch Description.

Photos: 10 angles minimum (9 Watch Photos, 1 Full Set/Content Photo)

Pricing: List at market ask ?2%; markdown ?1.5% on Day 7 and Day 14 (unless otherwise stated); Begin Wholesale process or kill/relist on Day 21

Support templates: first reply, price/availability, hold/reserve, shipping/tracking, review ask

---------------------------------------------------------------------------------------------

Why this role matters: speed and accuracy turn inventory into cash. If you can move fast, follow the numbers, and keep details tight, you’ll grow with us. Please check out our website to learn more about us: ----------

SKILL REQUIREMENT
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