customer service

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TYPE OF WORK

Part Time

SALARY

$1,5/hour

HOURS PER WEEK

20

DATE UPDATED

Sep 19, 2026

JOB OVERVIEW

Job Post:
Handle customer inquiries related to orders, deliveries, returns, and general questions
Assist customers with tracking their orders and resolving delivery issues or delays
Manage returns, refunds, and complaints in a professional manner
Provide fast, clear, and helpful support to all customers
Shopify experience is a plus
Language Requirement:
All customer support must be handled in Norwegian
Type "Apple" in the title when applying for this job
You may use AI tools or other methods to assist you, but the final communication must be natural, accurate, and fluent in Norwegian

Interview Questions
Can you briefly describe your previous customer support experience?
What tools have you used before (Shopify, Gorgias, Zendesk, Gmail, etc.)?
Can you write a reply in Norwegian to this customer: "Hei, jeg har ikke fått pakken min ennå, hvor er den?"
Can you write a reply in Norwegian to this customer: "Hei, jeg vil returnere en vare, hvordan gjør jeg det?"
A customer says: "My order hasn't arrived after 10 days, I want a refund." How do you respond?
A customer asks for a refund but is outside the return window. How do you handle it?
A customer says the product is a scam and is angry. How do you respond?
A customer received the wrong item. What steps do you take?
Do you use AI tools like ChatGPT or claude in your work?
If yes, how do you make sure the final reply sounds natural in Norwegian?
How many hours per day can you work?
Can you work weekends if needed?
You don't have to answer this question if you don't want to, but how is your family situation?

SKILL REQUIREMENT
Customer Support Email Support Ecommerce
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