Airbnb Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

$5.50 USD per hour

: HOURS PER WEEK

45

: DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

Responsibilities:
Communicate with guests through our property management system
Answer questions from current, incoming, and inquiring guests using our property information sheet
Ensure all guests have received their access codes prior to arriving at the property
Respond to guests requiring assistance gaining access to the property
Give recommendations of places to eat and things to do that are relevant to the guest using our canned responses
Manage the cleaning and supplies
Review cleaning schedule on a daily and weekly basis
Verify cleaners arrive by 12:30pm EST
Review photos from cleaners to ensure property is complete
Manage supplies and reorder when needed
Process all resolution claims
Coordinate property maintenance
Communicate with multiple vendors and track progress of tasks
Monitor battery levels (Schlage locks)
Review property video recordings daily to ensure compliance with house rules
Process all vendor payments
Ensure expense receipts are all captured
Review and organize email inbox
Ad-hoc data entry projects

Results:
Maintain a review rating of 4.9 or higher
Maintain 100% response rate to all inquiries
Maintain response time of 5 minutes or less
Maintain 100% maintenance & service call completion

Requirements:
Prior experience in guest support with Airbnb
Very strong written and spoken English language
Extreme attention to detail
Outstanding customer service
Excellent typing including speed and accuracy
Ability to problem solve
Read critically
Ability to work with multiple technology platforms like Google Drive, ---------- , Google Docs, Google Sheets, WhatsApp
Backup power and internet connection.

How To Apply:
To be considered for the Guest Support Specialist position, please follow these steps:

Record a Video:
Record a 2-3 minute video answering the following questions:
Introduce Yourself: Tell us a bit about yourself and explain why you applied for this job.
Prior Experience: Describe your prior experience with Airbnb and the hospitality industry.
Goals and Passions: Share your goals and what you are passionate about.
Ensure the video is accessible (e.g., unlisted YouTube link, Google Drive link with appropriate sharing settings).

Email Your Application:
Send an email to ---------- with the subject line “Short Term Coops Support Specialist.”
In the email, include the link to your video. Provide your CV, including specific examples of work you have completed that relate to this position.

Only candidates who complete all steps will be considered for an interview. We look forward to seeing your application!

SKILL REQUIREMENT

Call Center Operations Management Customer Support Notion

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Job Post	Reporter	Rank	Reason	Date

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Airbnb Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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