White Label Sales and Customer Experience Administrator

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: TYPE OF WORK

Full Time

: SALARY

$700 per month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 7, 2026

JOB OVERVIEW

White Label Sales and Customer Experience Administrator
Remote, Philippines · Full-time freelance contractor · Reports to: Head of Sales
Hours: 9:00am to 5:30pm UK time, Monday to Friday

Make sure no white label customer ever waits, wonders or has to chase us. You'll be the link between our customers, Sales, Operations and Product Development, and you'll use AI to do it faster and better than anyone.

ABOUT US, AND WHY THIS ROLE MATTERS

Simple Company develops and manufactures sports nutrition products (powders, gels, sachets, bottles, bars and gummies) for brands, gyms, retailers and distributors. Our White Label team makes products under customers' own brands. The UK is our core market, and we're growing internationally. You'll look after all our white label customers.

We're rebuilding how white label sells: a short online enquiry, a reply within minutes, then a clear path from quote to sample to production. Customers want faster, clearer communication, and this role delivers it: every enquiry followed up, every order right, and every customer knowing where their project stands.

WHAT YOU'LL OWN

Lead follow-up
- Reply personally to every new enquiry within an hour, qualify it and book calls for Sales.
- Follow up every lead until it's won or closed, and keep HubSpot accurate.

Customer communication
- Be the customer's day-to-day contact from quote to delivery, with proactive weekly updates.
- Escalate quickly, with a clear summary.

Orders and records
- Process sales, sample and development orders in NetSuite and set up customers.
- Keep ---------- trackers current and prepare quotes from our price catalogue.

Development and approvals
- Coordinate samples, formulation, specification, artwork and printing, and track every approval.
- Pass product requests and feedback to Product Development.

Operations and finance
- Hand won orders to Operations, chase forecasts and materials, and coordinate payments with Finance.
- Arrange delivery, invoices and proof of delivery.

Reporting and AI
- Send a weekly report.
- Use AI every day for prospect research, drafting, call summaries and reporting, and always check its output.

HOW WE'LL MEASURE SUCCESS
- First reply: within 1 hour to every new enquiry
- Customer replies: within 4 hours, always the same working day
- Lead follow-up: 100% of open leads have a next step and date
- CRM quality: 95% of deals complete and up to date
- Order accuracy: 99% right first time
- Updates: weekly for every live project

WHAT YOU'LL BRING
- 2+ years in sales administration, customer service, order processing or sales support, ideally B2B.
- Excellent written English and confident spoken English for customer calls.
- Hands-on CRM experience. HubSpot is ideal.
- Daily use of AI tools for real work. We'll ask you to show us.
- Exceptional accuracy, strong numeracy and confidence with spreadsheets.
- Your own laptop, headset, reliable internet and backup power.

Useful, not essential: NetSuite or ---------- ; manufacturing, food, supplements or FMCG; white label or private label; an interest in sport.

YOU'LL THRIVE HERE IF YOU
- close loops without being asked;
- notice when a number looks wrong;
- would rather send a quick update than leave a customer wondering;
- are curious about AI, and always check its work.

HOURS, PAY AND TERMS
Full-time, 9:00am to 5:30pm UK time, Monday to Friday. In the Philippines that's 4:00pm to 12:30am during UK summer time and 5:00pm to 1:30am in winter.

Freelance contractor: from $700 a month, paid monthly as a daily rate in GBP, based on experience. 12 days' paid leave a year, full training on our systems, and a review at 6 months.

HOW TO APPLY
1. Put "White Label Sachet" in your subject line.
2. Send your CV and a cover note of up to 200 words.
3. Reply to the customer email below in under 150 words.
4. List in 3 to 5 bullets what you'd record in the CRM, and your next step.

You can use AI; tell us how you used it.

Sample enquiry:
"Hi, we're a UK cycling brand. We'd like an energy gel in our own branding, around 5,000 units to start. Can you tell us the price and timings? Could you also do a caffeine version? Thanks, Sam"

Applications without the subject line and the sample reply won't be reviewed.

SKILL REQUIREMENT

Customer Support Office and Administration Order processing

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White Label Sales and Customer Experience Administrator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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