We're Looking For a Customer Support Agent With Experience Preventing & Closing Disputes For an E-commerce Brand

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$4/hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Jan 21, 2026

JOB OVERVIEW

We’re a small but fast-growing dropshipping team in the health and beauty niche, expanding into two new markets. To support this growth, we’re looking for a dependable Customer Support & Chargeback Specialist who can take full ownership of customer communication and dispute handling.

Your main responsibility is simple but crucial: keep customers informed, reassured, and satisfied — especially when shipping takes a little longer. Most orders ship from China and arrive within a unpredictable window (7 to 20 days), some customers get anxious before their package arrives. We need someone who knows how to communicate calmly, clearly, and confidently.

This role requires twice-daily check-ins (morning and evening, 7 days a week) to ensure every customer gets a timely response.

What We’re Looking For

1. Strong English Writing Skills
You will reply writing in English on messages that arrive from various languages (Dutch, Swedish, etc.) which will then be translated with a built in feature. The translation tools are only effective if your English grammar and spelling is clear, simple, and accurate, so excellent grammar/spelling and clear communication are essential.

2. Proven Experience With Chargeback Prevention & Resolution
This is the most important part of the role.
We need someone who has hands-on experience preventing, managing, and successfully closing chargebacks for:

Shopify Payments (disputes opened via Klarna)

PayPal

You should know:

How to spot and prevent potential chargebacks before they happen

How to write strong, evidence-based responses

How to gather accurate documentation

How to handle escalations and follow correct procedures

How to communicate with customers in a way that reduces dispute risk

If you’ve worked in eCommerce or dropshipping before, you already understand the importance of detailed records, fast replies, and clear explanations.

3. Confidence Using Shopify
You’ll frequently need to:

Look up order information

Edit customer information

Process refunds (only when there is no other solution)

Experience with Re:Amaze or similar tools is a plus, but not required.

Who You’ll Be Working With:

We’re a small team — no corporate layers, no slow processes.
You’ll work directly with us, helping improve our systems and making sure every customer feels taken care of. This is a role with long-term potential for someone consistent, organized, and committed to doing things properly.

How to Apply

If this sounds like a role you’d thrive in, please send these 2:

-A short introduction about yourself

and

-A brief example email of how you would reply to a customer who has opened a klarna dispute for "order not received" (without ever mentioning dropshipping or delivery from overseas)
context: the package is still on its way but because its shipped from china shipping can take up to 15-20 days in worst cases but you can't tell customers this otherwise they will know its shipped from overseas

Your goal is to keep refunds at 0 and get the customer to close the dispute before it becomes a chargeback.

SKILL REQUIREMENT

Shopify Customer Support Chargeback Analysis

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We're Looking For a Customer Support Agent With Experience Preventing & Closing Disputes For an E-commerce Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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