adminworks

Weekend IT Support Specialist — Retail Systems

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

$5 USD per hour

: HOURS PER WEEK

22

: DATE UPDATED

Sep 10, 2026

JOB OVERVIEW

Weekend IT Support Specialist — Retail Systems
Part-time | Remote (Philippines) | US$5 per hour | Weekends only

A multi-site Australian fashion retailer is looking for a dependable, service-minded Weekend IT Support Specialist to provide first-line remote support across ~55 stores.

You'll help store teams resolve common technology issues quickly, minimise disruption to trade, and make sure anything that can't be solved remotely is clearly documented and escalated. Practical troubleshooting matters — and so does patience, empathy and clear communication. Many store users have varied technical confidence, so explaining the next step simply is just as important as finding the fix.

The Opportunity
Pay: US$5 per hour (fixed advertised rate).
Arrangement: Part-time, ongoing weekend contractor engagement.
Schedule: Saturday and Sunday, 9:00am–8:00pm AEST (11 hours each day; about 22 hours per weekend).
Network: ~55 retail stores; typically ~15–20 tickets per weekend.
Core tools: NinjaOne remote support and Cegid POS.
Start: As soon as practical. Please include your earliest start date and any notice period.

What you'll be responsible for
- Provide first-line weekend IT support throughout the full Sat–Sun coverage window.
- Receive, triage and manage ~15–20 support tickets across the retail network each weekend.
- Troubleshoot remotely using NinjaOne, guiding store team members through practical, step-by-step fixes.
- Support store trading systems and equipment, including Cegid POS, Microsoft Surface Pro devices, printers, EFTPOS terminals, cash drawers, scanners, in-store music devices and media displayed on store televisions.
- Prioritise i ---------- by store and customer impact — especially issues that prevent or disrupt trade.
- Resolve known issues using approved training, documented procedures and workarounds.
- Escalate complex, unfamiliar or unresolved i ---------- to the client IT team with accurate notes, troubleshooting completed and relevant evidence.
- Maintain clear ticket records (issue details, actions, outcomes, outstanding items, follow-up).
- Provide a concise weekend handover for unresolved or recurring issues.
- Handle system access and store information securely, following approved policies.

Support approach
- Communicate calmly and respectfully, especially when a store team member is under pressure.
- Use plain English, avoid unnecessary jargon, and check the user understands each step.
- Take ownership through to resolution, escalation or documented handover.
- Keep store teams informed so they know what is happening and what to expect next.

What you'll bring (must-haves)
- Fluent English (spoken and written) — required. You must be confident supporting Australian store teams by phone and through ticket channels with clear, natural English.
- At least two years' experience in service desk, help desk or technical support — ideally multi-site retail, hospitality or customer-facing.
- Strong first-line troubleshooting across Windows/Microsoft environments, endpoint connectivity and common retail peripherals.
- Experience supporting POS systems and payment/store hardware; Cegid advantageous but not essential.
- Patient, practical, customer-focused communication.
- Sound judgement — know what to fix now vs escalate.
- Strong reliability across the full Saturday and Sunday 9:00am–8:00pm AEST window.
- Secure home working setup, reliable internet, and a dependable backup plan for connectivity/power interruption.
- Experience with remote monitoring/support tools; NinjaOne advantageous (training provided).

Training & success
You'll be trained on common weekend issues, approved troubleshooting steps, systems and escalation pathways. Success looks like prompt, calm support for stores; accurate first-line fixes with minimal trade disruption; clear tickets; timely escalations; clean Monday handovers; and growing self-sufficiency as the knowledge base develops.

How to apply
Apply with your CV and brief answers to these questions:
1) Confirm you have fluent spoken and written English suitable for Australian retail teams (Yes/No). How do you typically support users by phone?
2) How many years of service desk / help desk / technical support experience do you have, and in what environments?
3) Which remote support / RMM tools have you used (e.g. NinjaOne, AnyDesk, TeamViewer, similar)?
4) Describe a POS or retail-store IT issue you personally fixed end-to-end (what was broken, what you did, outcome).
5) Can you work every Saturday and Sunday 9:00am–8:00pm AEST at US$5 per hour? Confirm secure home setup + backup connectivity. Earliest start date?

Shortlisted applicants will complete a brief screen and meet the team. Applications are being reviewed now.

SKILL REQUIREMENT

IT Helpdesk Support Network Troubleshooting

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0114
Total Execution Time	0.0129

GET DATA

No GET data exists

MEMORY USAGE

1,522,328 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Weekend-IT-Support-Specialist-Retail-Systems-1727692

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0058 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1727692 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 841419 LIMIT 1
0.0004	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1727692 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-21',ej.date_added) duration_days, DATEDIFF('2026-09-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1727692'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1727692
0.0009	`UPDATE employer_jobs SET hit_counts = '*Sep-10-2026=763Sep-11-2026=257Sep-12-2026=111Sep-13-2026=113Sep-14-2026=178Sep-15-2026=135Sep-16-2026=96Sep-17-2026=91Sep-18-2026=80Sep-19-2026=46**Sep-21-2026=2' WHERE job_id= '1727692'`
0.0010	`UPDATE employer_jobs SET monthly_hits = '***Sep-2026=1871' WHERE job_id= '1727692'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1727692' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1727692
0.0006	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '841419' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790013101
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Weekend-IT-Support-Specialist-Retail-Systems-1727692
csrf-token	66fd409168c4ea1f8403adb30f7ddd39

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.179
HTTP_DNT

adminworks

Weekend IT Support Specialist — Retail Systems

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?