Weekend Customer Service - Reservations and Dispatch - 32 Hrs Per Week

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

32

: DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

Role:
Weekend Customer Service - Reservations and Dispatch - 32 Hrs Per Week

Hours: GMT-8
Friday 13:00 - 21:00 Pacific Time - 8 Hr Shift
Sat / Sun 09:00 - 21:00 Pacific Time - 12 Hr Shift

BlackStar is seeking a weeked Customer Service person to join our operations team. Please do not apply if you do not have the necessary requirements and experience as you will not be considered.

Requirements:
Previous experience working with a limousine company
Experience in working in hospitality, tourism in a guest facing role.
Excellent communication skills, including the ability to read, write and speak English at a high level with little accent.
Reliable internet connection and a quiet remote work environment.
Must be detail-oriented, dependable, and highly professional.
Ability to work nights, weekends, holidays, and flexible schedules when needed.
Excellent English communication skills, both written and verbal.
Strong multitasking, organization, and problem-solving skills.
Ability to remain calm under pressure in a fast-paced dispatch environment.

Software Requirements:
Google Workspace (Docs / Sheets)
Limo Anywhere (Preferred), Fast Track, Santa Cruz - Any of these dispatch / reservation platforms.
WhatsApp
Asana, Front - Willing to learn these tools

About BlackStar: BlackStar is a luxury transportation service provider based in Los Angeles, CA with operations staff in Austin, TX. We specialize in the logistics of many events, music tours and festivals across North America. We provide high-end, high touch-point service from our boutique company. We have a great network of vetted, professional affiliates around the globe that help us take care of our clients. We focus on customer service, safety and professionalism while treating our clients as the VIP’s they are and not just an account.

We are looking for an agent who already understands the pace and the expectations of the luxury transportation industry. In this role, the agent will need to work on reservations, flight tracking, affiliate and updates with accuracy, urgency and professionalism.

Please do not apply if your experience is only in general customer service, general logistics, rideshare, delivery dispatch, warehouse dispatch, trucking dispatch, or non-luxury transportation. This position requires direct experience in luxury chauffeured transportation operations. Understanding of chauffeur operations, routing, staging, trip notes, and live dispatch communication. Hospitality, concierge, or high-end customer service background is a plus, but only when paired with luxury transportation experience.

Responsibilities
Manage reservations and updates along with operational notes within LimoAnywhere.
Monitor our dispatch for flight delays, cancellations or changes
Monitor our dispatch and communication hub to ensure that drivers are on the way and on location, properly updated with current trip details for each trip.
Coordinate with our affiliates on VIP transportation, find their chauffeurs and ensure seamless service while representing BlackStar.
Monitor and respond to email and phone inquiries, updates and confirmations in a timely manner.
Assist with reservation quality control, trip verification, and schedule accuracy.
Handle last-minute changes, reroutes, delays, and operational issues quickly and professionally.
Maintain accurate notes, communication logs, and dispatch updates.
Support 24/7 operations during busy event periods, weekends and holidays and large events and festivals.

Understanding of chauffeur operations, routing, staging, trip notes, and live dispatch communication.
Hospitality, concierge, or high-end customer service background is a plus, but only when paired with luxury transportation experience.

Compensation
Competitive pay based on experience.

Full-time and part-time opportunities available.

Long-term growth opportunities within the company.

Flexible remote work environment.

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Weekend Customer Service - Reservations and Dispatch - 32 Hrs Per Week

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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