Snaptique

Wedding Sales & Client Care Coordinator

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: TYPE OF WORK

Full Time

: SALARY

25,000 PHP

: HOURS PER WEEK

40

: DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

Wedding Sales & Client Care Coordinator

WORK HOURS:Monday–Friday, 12:00 PM–8:00 PM Toronto Time (NON-NEGOTIABLE)
PAY: Php 25,000/month + performance bonuses
JOB TYPE: Full-time, long-term
LOCATION: Remote (Philippines only)

ABOUT US

Snaptique is one of Canada’s leading photo booth and experiential event companies. We provide unique photo booth experiences for weddings, private parties, corporate events and brand activations across Canada.

This role focuses primarily on weddings and private events.

Couples often need time, reassurance and thoughtful follow-up before selecting their wedding vendors. Strong communication, warmth, organization and follow-through are extremely important in this role.

ABOUT THE ROLE

This is not a task-only Virtual Assistant position.

We are hiring a Wedding Sales & Client Care Coordinator to work alongside our existing Wedding Sales Coordinator, manage assigned inquiries and help turn interested couples into confirmed bookings.

You will communicate with warm leads who have already contacted Snaptique or received information from us. This is not a cold-calling role.

Your job is to keep conversations moving, understand what is holding a couple back, answer questions and confidently guide them toward a booking. This includes consistent follow-up, handling common objections and closing standard bookings using approved packages and pricing.

You must be comfortable communicating through email, text messaging and phone calls. Excellent spoken and written English is required.

RESPONSIBILITIES

- Follow up with couples who have requested information or received a quote
- Communicate through email, text messaging and phone calls
- Re-engage couples who stopped responding
- Understand each couple’s needs, concerns and decision timeline
- Explain our services, approved packages and booking process
- Handle common questions and price objections with confidence and care
- Ask for the booking when appropriate and guide couples through the steps to confirm
- Schedule follow-ups based on each couple’s wedding date and decision timeline
- Keep lead statuses, notes and follow-up dates accurate
- Ensure every assigned lead has a clear next action
- Help organize and qualify older wedding inquiries
- Identify duplicate, expired, unqualified or lost opportunities
- Coordinate with the sales team on urgent leads, complex requests and handoffs
- Maintain a friendly, patient and professional client experience

You will be expected to close standard bookings within approved packages and pricing. Complex quotes, discounts and requests outside those guidelines will be escalated to the appropriate team member.

REQUIREMENTS (NON-NEGOTIABLE)

- 2+ years of client-facing sales experience, including following up with leads and closing sales or bookings
- Previous experience working with Canada-, US- or Australia-based companies or clients
- Excellent written and spoken English
- Confident and natural when speaking with clients by phone
- Comfortable communicating through email and text messaging
- Comfortable following up consistently, handling objections and asking for the booking
- Warm, patient and reassuring communication style
- Organized, proactive and detail-oriented
- Able to manage many client conversations at once
- Comfortable using a CRM and updating detailed notes
- Able to manage assigned opportunities independently and recognize when support is needed
- Reliable internet and a quiet home workspace
- Available Monday–Friday, 12:00 PM–8:00 PM Toronto time

Customer service experience is valuable, but applicants must also have direct experience helping prospects make a purchasing decision and closing sales.

THIS ROLE IS NOT

- Not a cold-calling position
- Not a task-only VA role
- Not solely a customer service or administrative position
- Not a “wait for instructions” position
- Not suitable for someone uncomfortable with follow-ups or asking for a sale
- Not suitable for someone who avoids phone conversations
- Not suitable for someone who regularly leaves CRM records incomplete

PAY & PERKS

- Php 25,000/month + performance bonuses
- Paid via Wise twice monthly
- 100% remote
- Stable, long-term position
- Opportunity to grow with the company
- Work with warm leads who have already shown interest

HOW TO APPLY

Please send:

1. Your resume/CV
2. Written answers to ALL questions below

Applications without thoughtful answers will not be considered.

QUESTIONS

1. Tell us about a sale or booking you personally closed after multiple follow-ups. What was holding the client back, what did you do and what was the outcome?
2. How would you follow up with a couple who received a wedding quote but stopped responding for seven days?
3. A couple says, “We really like your booth, but another company is cheaper.” How would you respond and move the conversation forward?
4. Are you comfortable communicating through email, text messaging and phone calls? Please explain your experience.
5. Have you worked with Canada-, US- or Australia-based clients? If yes, describe your role.
6. Which CRM have you used, and what information should always be recorded after speaking with a prospective client?
7. Why are you interested in working with wedding clients?
8. Confirm that you can consistently work Monday–Friday, 12:00 PM–8:00 PM Toronto time.

WHY THIS ROLE IS DIFFERENT

We are not looking for someone to simply send repetitive messages.

We are looking for someone who can build trust, keep conversations moving, maintain organized records and help couples feel confident booking with Snaptique.

SKILL REQUIREMENT

Sales

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Snaptique

Wedding Sales & Client Care Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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