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TYPE OF WORK
Full Time
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SALARY
PHP 55,000-65,000/month
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HOURS PER WEEK
38
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DATE UPDATED
Oct 27, 2025
We’re hiring a Technical Integrations Support Specialist to join our growing team. This is a hands-on, technically focused support role suited to people with experience in web development, system admin, or software support—especially those who enjoy solving complex problems and helping others understand technical concepts clearly.
Are you looking for:
- A long-term, work-from-home role with great pay and stability?
- Morning shift hours (4:30 AM – 12:30 PM PH Time, Monday to Friday)?
- Technical, challenging work that goes beyond answering simple support queries?
- A team that values deep investigation, thoughtful solutions, and clean documentation?
- A workplace that supports learning, autonomy, and professional growth?
About Us:
MachShip is an Australian-based tech company transforming the freight industry with our advanced cloud-based Freight Management System. Our customers rely on us to automate logistics workflows and integrate with a wide range of platforms. Our team includes both Australian and Filipino professionals, and we’re growing our integrations support function to better serve our New Zealand clients.
As a member of MachShip, you will:
- Join a dynamic, customer-focused team with regular check-ins and performance reviews
- Develop your skills handling complex customer inquiries and technical issues
- Collaborate with experienced support staff in a culture that values diverse perspectives
- Receive support for personal and professional growth through monthly one-on-ones
- Have the opportunity to contribute ideas for improving our support processes
The Role:
The MachShip integrations team is responsible for assisting clients with our Freight Management System, troubleshooting issues, and setting up integrations with various platforms. We are looking for new support specialists to help expand this team, and support our NZ customers, provide technical assistance, resolve client issues, and contribute to the continuous improvement of our support processes.
While you will not be coding, this role is technical and ideal for someone comfortable with APIs, data formats, and troubleshooting system interactions.
Common platforms you would work with are WooCommerce, Shopify, BigCommerce, Magento, Netsuite, Cin7, Unleashed, Neto, and MYOB.
Core Responsibilities:
- Setting up new integrations via our integrations system
- Troubleshooting integration issues across various platforms
- Investigating API requests using tools like Postman
- Analysing and validating JSON, XML, and CSV payloads
- Mapping data between systems and identifying logic or formatting errors
- Communicating with clients via
Required Skills & Experience:
- 2+ years in a technical support, dev support, or helpdesk role (ideally SaaS)
- Familiarity with eCommerce platforms (e.g. Shopify, WooCommerce, BigCommerce)
- Familiarity with ERP systems like Netsuite or Cin7 is a strong advantage
- Confident with APIs and tools like Postman or browser dev tools
- Comfortable working with structured data formats: JSON, XML, CSV
- Clear, concise English communication—written and verbal
- Patient, thorough, and comfortable working through ambiguity to find root causes
Application Process:
1. Fill out our job application form (password: “support”):
2. Qualified candidates will be invited to complete a short technical assessment
3. Final-stage applicants will join an interview via video call
Important: We review cover letters closely. Make sure yours highlights your experience with integrations, your communication strengths, and why this role suits your background.
We look forward to hearing from technically capable support professionals who want to grow with us!
