Virtual assistant for phone calls

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: TYPE OF WORK

Full Time

: SALARY

5$ per hr

: HOURS PER WEEK

40

: DATE UPDATED

Apr 4, 2026

JOB OVERVIEW

Virtual Medical Assistant (US-Based Endocrinology Practice)

We are seeking a reliable and professional Virtual Medical Assistant based in the Philippines to support our busy US medical practice. Preferably, physicians or experienced healthcare professionals.

Position Type

Full-time preferred (Part-time applicants may be considered)

Work Schedule

Monday–Friday
8:00 AM – 5:00 PM CST
1-hour lunch break

Responsibilities

- Answer patient messages in clear, professional English
- Respond to basic medical questions appropriately
- Triage patients based on urgency and route concerns correctly
- Send messages to the appropriate staff members or providers
- Assist with general administrative and clinical support tasks

Requirements

- Excellent written and spoken English (clear communication required)
- Prior experience working with a US-based medical company
- Experience in the medical field required (clinic, hospital, telehealth, etc.)
- Understanding of medical terminology and patient triage
- Professional, reliable, and detail-oriented
- Comfortable handling confidential patient information

Preferred Qualifications

- Experience with EMR/EHR systems
- Background in endocrinology, primary care, or internal medicine
- Full-time availability during CST business hours

We are looking for someone professional, dependable, and able to communicate confidently with patients in English.

If interested, please submit your resume along with a brief description of your experience working with US medical practices.

Please answer the following questions clearly and in complete sentences.

1. Describe your experience working with US-based medical practices. Include the name of the practice, your role, and how long you worked there.
2. What EMR/EHR systems have you used? Describe your level of comfort with them.
3. Do you have experience responding to patient messages? If yes, what type (portal messages, email, phone triage)?
4. How do you determine whether a patient message is urgent, non-urgent, or emergency?
5. Give an example of a time you had to handle a difficult patient conversation in English.
6. Are you available Monday–Friday, 8:00 AM – 5:00 PM CST? (Please specify availability.)
- Full-time
- Part-time

7. What is your expected monthly salary (in USD)?
8. Do you have a quiet home office setup with stable high-speed internet? Please describe your setup.
9. Why are you interested in working with a US endocrinology practice?
10: Provide references, if any, from the USA.

Short Skills Test

Please respond exactly as you would if you were working in our medical practice. Use professional, clear English. Assume you are communicating through a patient portal.

Scenario 1: Possible Medication Reaction

A patient messages:

"I started the new thyroid medication 5 days ago and now I have developed a rash on my arms and chest. It is itchy."

1. Write your response to the patient.
2. Is this urgent, non-urgent, or emergency?
3. What would you do internally (routing, documentation, escalation)?

Scenario 2: Urgent Concern

A patient messages:

"My blood sugar has been over 350 since last night even though I took my insulin. I feel nauseous."

1. Write your response to the patient.
2. What level of urgency is this?
3. What would you do next?

Scenario 3: Administrative Routing

A patient messages:

"I need a refill for my Ozempic. My pharmacy says they sent a request but haven’t heard back."

1. Write your message to the patient.
2. Who would you route this to internally?

Thank you

SKILL REQUIREMENT

Medical Services Phone Support English Speaking

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Virtual assistant for phone calls

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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