Virtual Reservationist / Guest Services

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: TYPE OF WORK

Full Time

: SALARY

$3/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 23, 2026

JOB OVERVIEW

Virtual Reservationist / Guest Services

We are looking for an experienced Virtual Reservationist to join our hospitality operations team. This is a remote, guest-facing position with a strong focus on phone communication, reservations, and providing excellent service throughout the guest experience.

This is primarily a phone-based role. The ideal candidate is comfortable handling a high volume of inbound and outbound calls, speaking confidently with guests, answering property and reservation questions, and resolving issues professionally.

Responsibilities include:

* Answer inbound guest and reservation calls promptly and professionally
* Assist guests with new reservations, availability, rates, and property questions
* Modify existing reservations and assist with reservation-related requests
* Handle guest questions before, during, and after their stay
* Respond to guest text messages and online communications as needed
* Document guest conversations and follow-up needs accurately
* Coordinate maintenance and operational issues through Breezeway
* Work within Guesty to manage reservations and guest communication
* Escalate urgent or complex situations appropriately
* Follow established procedures while using good judgment to resolve guest concerns

Qualifications:

* Strong phone and customer service experience is required
* Experience with Guesty is strongly preferred
* Experience with Breezeway is strongly preferred
* Previous hospitality, vacation rental, hotel, or reservation experience preferred
* Excellent spoken and written English
* Confident, friendly, and professional phone presence
* Strong attention to detail and ability to document conversations accurately
* Comfortable working in multiple systems while actively speaking with guests
* Reliable internet connection and a quiet, professional work environment
* Dependable and able to work independently in a remote environment

We are looking for someone who genuinely enjoys talking with guests and understands that answering the phone is a primary responsibility of this position. You should be comfortable moving between Guesty, Breezeway, phone/text systems, and other operational tools while providing a consistent and helpful guest experience.

Position: Virtual Reservationist / Guest Services
Location: Remote
Primary Focus: Phone Reservations & Guest Support

SKILL REQUIREMENT

Short Term Rentals Phone Support

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Job Post	Reporter	Rank	Reason	Date

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Virtual Reservationist / Guest Services

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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