Virtual Receptionist – Remote

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$700 – $850 USD per month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 15, 2026

JOB OVERVIEW

Virtual Receptionist – Boutique Hotels in Panama
Remote · Salaried · Long-Term · Freelance / Independent Contractor

Join a professional hospitality team managing 6 boutique hotels in Boquete, Panama — one of Central America's most beautiful mountain destinations. We're looking for warm, organized people who genuinely enjoy taking care of guests, and who can commit to a real long-term role, not a side gig.
Before you apply, please make sure you can check all four boxes:

- Fluent English, written and spoken (C1 / IELTS 7+)
- 20+ Mbps stable internet, quiet workspace, laptop + headset
- Comfortable with rotating shifts including weekends, holidays, and eventual night coverage
- Available for PH nighttime training hours (9 PM – 5:30 AM PH) for the first 2–3 weeks

If all four are a yes, we'd love to hear from you. Keep reading.

About Us
Villa Alejandro is a professional hospitality management company operating 6 boutique hotels in Boquete, Panama. We manage 60+ units with a trained remote team, structured systems, and thorough onboarding. We are not a single Airbnb host. We are a professional hotel brand.
Learn more: ---------- /en/

The Role
You'll be the first point of contact for international guests — handling inquiries, reservations, check-in coordination, and concierge support through WhatsApp, email, and OTA platforms ( ---------- , Airbnb, etc.). This is not a generic VA role. This is hospitality.

Schedule — PLEASE READ CAREFULLY
Rotating shifts, 5 days/week (40 paid hours), including weekends and holidays. Each shift is 8 paid hours + 30 min unpaid break.
ShiftPanama Time (UTC-5)Philippine Time (UTC+8)Morning8:00 AM – 4:30 PM9:00 PM – 5:30 AMAfternoon3:00 PM – 11:30 PM4:00 AM – 12:30 PMNight (launching soon)Overnight coverage, ~8 hrsPhilippine daytime

You must be flexible for all shifts, including the night shift once it launches
Optional 6th day with proportional extra pay
Shifts rotate fairly across the team

Onboarding — IMPORTANT
First 2–3 weeks: paid live training by our on-site receptionist in Boquete during Panama daytime hours. This means Philippine nighttime hours (approx. 9 PM – 5:30 AM PH). After training, you move to the regular rotation. Full support until you're ready to go solo.
Compensation
This is a long-term salaried position — not hourly, not gig work.

$700/month starting (40 hrs/week)
Performance and salary review at 3 months
Top performers reach $850+/month within 6 months
Optional 6th day with proportional extra pay
Paid weekly or bi-weekly via PayPal or bank transfer — no fees

What You'll Do
- Guest communication via WhatsApp (incl. voice notes), email, and OTAs
- Reservation handling, updates, cancellations, special requests
- Check-in instructions and arrival guidance
- Concierge: tours, restaurants, transport, spa in Boquete
- Organized shift notes and handovers
- Tools: Google Workspace, WhatsApp Business, OTA dashboards

What We're Looking For
- C1-level English or equivalent (IELTS 7+, native-like written fluency)
- Hospitality mindset — "guest experience," not just "customer service"
- Highly organized — creates clean documentation without being asked
- Works independently and takes ownership
- Quiet workspace, stable 20+ Mbps internet, laptop/desktop, headset
- Comfortable with Google Sheets, calendars, messaging apps
- Fully flexible for all rotating shifts incl. weekends and holidays

Strongly Preferred
Previous professional experience in one of the following is the fastest path into this role:
- Hotels — front desk, reservations, guest services, concierge
- Short-term rental / Airbnb property management companies
- Travel and tourism — travel agencies, tour operators
- Airlines — reservations, ticketing, ground staff
- Customer service for hospitality accounts — BPO/call center work where your account was a hotel chain, ---------- , Expedia, Agoda, or an airline

If you don't have this background but believe you'd be a great fit, we still want to hear from you. In your application, tell us clearly why you think you'd excel at guest-facing hospitality work — what transferable skills you bring, and why hospitality is the direction you want to grow. The best members of our current team came in without hotel experience. What they had was a clear story about why they'd be great at it.

Nice to Have
- Experience with Cloudbeds, Hostaway, Guesty, Sabre, Amadeus, or any hotel PMS
- ---------- / Airbnb / OTA extranet experience
- Spanish (any level) — Villa Alejandro is in Panama and many guests speak Spanish. Even basic conversational Spanish is a real plus.

Why Join Villa Alejandro?
- 2–3 week paid onboarding — we invest in you
- Long-term salaried role with a growing professional hotel brand
- Small, high-quality team focused on reliability and guest satisfaction
- Clear systems and ongoing support
- Growth as we expand to new properties
- Salary increases based on performance

How to Apply
Send to: ----------
Subject line: VR Application – [Your Full Name]

Your updated CV
Answer this scenario in 2–3 sentences:

- A guest at 11 PM says the AC in their room isn't working. They're upset and demand either a full refund or to be moved to another room tonight. The property is fully booked. Maintenance can't arrive until 8 AM. What do you do?

- Confirm you're OK with PH nighttime training hours during the first 2–3 weeks.
If you don't have hospitality, travel, or OTA/hotel BPO experience, add 2–3 sentences telling us why you'd still be a great fit for this role.

Shortlisted candidates will be contacted directly. Serious applicants only.
Looking forward to your application!

SKILL REQUIREMENT

Customer Service Organization Reliability

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0150
Total Execution Time	0.0179

GET DATA

No GET data exists

MEMORY USAGE

1,519,680 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Virtual-Receptionist-Remote-1615201

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0082 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1615201 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 879317 LIMIT 1
0.0022	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1615201 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-21',ej.date_added) duration_days, DATEDIFF('2026-04-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1615201'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1615201
0.0018	`UPDATE employer_jobs SET hit_counts = '*Apr-01-2026=687Apr-02-2026=543Apr-03-2026=294Apr-04-2026=281Apr-05-2026=200Apr-06-2026=220Apr-07-2026=170Apr-08-2026=129Apr-09-2026=90Apr-10-2026=81Apr-11-2026=46Apr-12-2026=50Apr-13-2026=94Apr-14-2026=87Apr-15-2026=2054Apr-16-2026=377Apr-17-2026=190Apr-18-2026=117**Apr-21-2026=1' WHERE job_id= '1615201'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Apr-2026=5709' WHERE job_id= '1615201'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1615201' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1615201
0.0003	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '879317' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776774019
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Virtual-Receptionist-Remote-1615201
csrf-token	1a70279950c5b3e13bd9f48ccf7def8d

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.7
HTTP_DNT

Virtual Receptionist – Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?