Virtual Assistant of Operations & Customer Service

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: TYPE OF WORK

Full Time

: SALARY

750.00

: HOURS PER WEEK

40

: DATE UPDATED

Jul 29, 2026

JOB OVERVIEW

FOCUS: SYSTEM ADMINISTRATION & FAMILY COMMUNICATIONS
Job Summary
The Virtual Assistant of Operations & Customer Service is the technological backbone and direct client-facing voice of our organization. Managing multiple critical communication tools, this role coordinates seasonal data rollouts, class rosters, and provides pristine customer support for thousands of families across our territories.
Key Responsibilities
Platform Management (NBC Sports, Connecteam, Salesforce, Microsoft Office): Build out, configure, and load new seasonal programs, schedules, and locations within NBC Sports Engine & Connecteams. Keep Salesforce records synced, error-free, and reflective of correct enrollment lifecycles.
Family Communications: Compose and send out vital multi-channel communications (emails and text blasts) regarding weather alerts, facility updates, schedule modifications, and registration deadlines.
Roster Logistics: Efficiently handle account modifications, profile merges, and process family transfers across locations, schools, and time slots.
Social Media & Content Creation: Design striking, brand-compliant program graphics using Canva and schedule regional content utilizing the Soci marketing platform to keep parents fully engaged.
Direct Support: Act as the primary customer support mechanism, resolving inquiries, registration friction, cancellations, and processing financial refunds with extreme professionalism.
Qualifications
Proven technical competency managing NBC Sports (SportsEngine) and Salesforce structures.
Proficiency in Canva and enterprise social media tools like Soci.
Superior problem-solving skills; comfortable executing precision financial and data shifts under seasonal deadlines.

SKILL REQUIREMENT

Office and Administration Customer Service Operation Management

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Job Post	Reporter	Rank	Reason	Date

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Virtual Assistant of Operations & Customer Service

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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