Full Time
$500+ USD
40
May 30, 2025
Type: Full-Time (40 hrs/week) or Part-Time
Salary: $4/hr starting, with performance bonuses
About the Role:
We’re looking for a detail-oriented, reliable, and resourceful Virtual Assistant to join our short-term rental business. You’ll play a critical role in day-to-day operations, guest communication, and back-end systems to ensure 5-star guest experiences and streamlined property management.
Candidate Requirements:
1. At least 1 year experience managing Airbnb/STR properties or hospitality experience
2. Excellent written and verbal English
3. Proactive, tech-savvy, and systems-oriented
4. Available for check-in windows and urgent guest support (flexible shifts possible)
5. Can work independently and solve problems without micromanagement
Why Work With Us:
1. Long-term growth opportunity in a fast-scaling real estate business
2. Fully remote role with flexible working hours
3. Supportive team and clear systems to help you succeed
4. Chance to work with premium listings and gain valuable STR knowledge
Key Responsibilities:
1. Guest Experience & Communication
A. Respond to guest inquiries within 5–60 minutes (during active hours)
B. Manage pre-arrival and post-arrival communication using templates and brand voice
C. Coordinate early check-ins, late checkouts, and guest requests
D. Send local recommendations and house manuals prior to arrival
2. Daily Operations
A. Monitor bookings, calendars, and check-in/check-out schedules
B. Coordinate cleanings and turnovers with cleaning teams
C. Track and report maintenance issues or guest complaints
D. Verify property readiness before each guest stay
E. Important Application Instruction: To confirm you've read the full job posting carefully, please enter the code word "pineapple" in the final question of the application form where it asks for additional comments. Applications without this code word will not be considered.
3. Back-End Admin Tasks
A. Handle guest reviews, reputation management, and review response templates
B. Create and update SOPs, task trackers, and communication logs
C. Keep property profiles updated across Airbnb, VRBO, and other platforms
4. Tech Stack You’ll Use (training provided if needed):
A. Airbnb/VRBO dashboards
B. Google Sheets or Airtable
C. Property Management System
D. Slack, WhatsApp, and Zoom
How to Apply:
Please complete the following application form to be considered for the role:
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Applications submitted outside of this form will not be reviewed.