Full Time
5hr
40
Sep 15, 2026
Medicar Auto Detailing is looking for a reliable and confident Virtual Assistant to handle customer communication, sales follow-up, and appointment scheduling for our growing mobile detailing company.
Your main goal will be turning incoming leads into booked appointments while keeping our schedule and customer communication organized.
Responsibilities:
* Respond quickly to new leads by call and text
* Answer incoming customer calls and messages
* Follow up consistently with leads who have not booked
* Contact older leads and attempt to rebook them
* Explain our detailing services, pricing, and current specials
* Schedule and reschedule appointments
* Collect deposits and send customers payment links
* Confirm appointment details with customers
* Organize appointments based on technician location and availability
* Update customer and lead information in our CRM
* Send appointment reminders and follow-ups
* Escalate complaints, unusual situations, or pricing questions when necessary
Requirements:
* Excellent spoken and written English
* Confident speaking with U.S. customers over the phone
* Sales or customer service experience preferred
* Strong communication and follow-up skills
* Reliable internet connection
* Organized and able to follow company procedures
* Comfortable learning CRM and scheduling software
* Able to work independently and make basic scheduling decisions
We will provide training, sales scripts, pricing information, service-area guidelines, and company procedures.
To apply, please include a short voice recording introducing yourself and describing any sales or customer service experience you have.