Virtual Assistant-Sales, Customer Service & Scheduling

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TYPE OF WORK

Full Time

SALARY

5hr

HOURS PER WEEK

40

DATE UPDATED

Sep 15, 2026

JOB OVERVIEW

Medicar Auto Detailing is looking for a reliable and confident Virtual Assistant to handle customer communication, sales follow-up, and appointment scheduling for our growing mobile detailing company.

Your main goal will be turning incoming leads into booked appointments while keeping our schedule and customer communication organized.

Responsibilities:

* Respond quickly to new leads by call and text
* Answer incoming customer calls and messages
* Follow up consistently with leads who have not booked
* Contact older leads and attempt to rebook them
* Explain our detailing services, pricing, and current specials
* Schedule and reschedule appointments
* Collect deposits and send customers payment links
* Confirm appointment details with customers
* Organize appointments based on technician location and availability
* Update customer and lead information in our CRM
* Send appointment reminders and follow-ups
* Escalate complaints, unusual situations, or pricing questions when necessary

Requirements:

* Excellent spoken and written English
* Confident speaking with U.S. customers over the phone
* Sales or customer service experience preferred
* Strong communication and follow-up skills
* Reliable internet connection
* Organized and able to follow company procedures
* Comfortable learning CRM and scheduling software
* Able to work independently and make basic scheduling decisions

We will provide training, sales scripts, pricing information, service-area guidelines, and company procedures.

To apply, please include a short voice recording introducing yourself and describing any sales or customer service experience you have.

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