Virtual Assistant – Real Estate Customer Service & Lead Qualification

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TYPE OF WORK

Any

SALARY

5.00

HOURS PER WEEK

20

DATE UPDATED

Jun 11, 2026

JOB OVERVIEW

Virtual Assistant – Real Estate Customer Service & Lead Qualification
We’re looking for a friendly, upbeat real estate VA to handle warm inbound leads and customer service. This is NOT a closer role and NOT hard sales. All leads have already requested information.
Your job is to call and message buyers, have relaxed and natural conversations, answer basic questions about our land offers, and identify which leads are worth passing to the owner. The goal is to make buyers feel comfortable, heard, and informed — not pressured.
This is dispositions only. No cold calling, no lead generation, no price negotiation.
Primary responsibilities:
Call and message warm inbound leads using phone and WhatsApp
Have friendly, conversational check-ins (not scripted, not aggressive)
Ask simple discovery questions to understand interest and intent
Answer basic questions about how our land deals work
Identify interested buyers and hand off hot leads to the owner (live transfer or immediate notice)
Log all calls and conversations in GoHighLevel
Update opportunity stages correctly (Reply, Warm, Hot, Fire, Closed)
Take clear notes on buyer intent, questions, objections, and preferences
Handle additional real estate admin tasks when needed (CRM cleanup, research, simple support work)
Tone and style matter. We are looking for someone who sounds:
Friendly
Positive
Relaxed
Confident
Easy to talk to
Good at listening
This is more customer service than sales. You should enjoy talking to people, asking questions, and letting the conversation flow naturally.
You do NOT:
Negotiate price
Promise utilities, permits, timelines, zoning outcomes, or future value
Misrepresent properties
Guess when unsure (flag it instead)
Schedule:
Part-time
About 4 hours per day
5–6 days per week
Preferred hours: 10:00 AM–2:00 PM Eastern
Reliability and communication are critical
If you commit to hours, be on time. If something changes, communicate early.
To apply, include:
A short voice note or Loom introduction
Your experience with customer service or real estate support
Why you enjoy talking to people on the phone

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