Virtual Assistant / Legal Assistant / Customer Support Full-Time Remote

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: TYPE OF WORK

Full Time

: SALARY

$800-$900 per month based on experience

: HOURS PER WEEK

45

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

U.S.-Based Legal Services Company | Long-Term Position | 45 Hours Per Week

We are a growing U.S.-based professional process service company seeking a highly reliable, detail-oriented, and customer-focused Virtual Assistant / Legal Assistant to join our team.
This is a full-time, long-term position for someone who communicates exceptionally well in English, is comfortable speaking with U.S.-based customers by phone, and can efficiently manage a high volume of calls, emails, live chats, documents, and administrative tasks.

Because you will regularly communicate directly with our clients by telephone, fluent, clear, and easily understandable spoken English is required.

Work Schedule
Monday through Friday
10:00 AM – 7:00 PM U.S. Eastern Time
45 hours per week
Applicants must be able to consistently work the entire scheduled shift. Please consider the time difference in the Philippines before applying.

Primary Responsibilities
Answer inbound customer calls through RingCentral
Provide professional, friendly, and confident customer service by telephone
Handle inbound sales inquiries, explain our services, answer prospective customer questions, and assist with converting qualified inquiries into orders
Respond promptly to customer inquiries through Tawk.to live chat
Manage and respond to customer service emails
Perform accurate data entry and maintain organized electronic records
Draft and prepare affidavits using our affidavit-generation system
Review, edit, organize, combine, split, and otherwise manage PDF documents
Assist clients with general questions, order status, service updates, and procedural information
Accurately document customer communications and important account information
Escalate issues to management when appropriate
Maintain strict confidentiality and professionalism
Assist management and other team members with administrative and operational tasks as needed

Required Qualifications
Applicants should have:
Fluent written and spoken English
Clear, professional, and easily understandable English pronunciation
Strong verbal communication skills and confidence speaking with U.S.-based customers
Previous inbound telephone sales experience
Previous customer service, call center, virtual assistant, administrative assistant, or legal assistant experience
Excellent attention to detail
Strong organizational and time-management skills
Ability to handle a high volume of calls, chats, emails, and administrative tasks
Ability to multitask without sacrificing accuracy
Ability to work independently with minimal supervision
Strong computer and internet skills
A reliable high-speed internet connection
A quiet, professional remote workspace suitable for customer telephone calls
A reliable computer capable of handling multiple applications simultaneously
Proficiency with a professional PDF editing application such as Adobe Acrobat Pro or Foxit PDF Editor
Having access to and being comfortable using a PDF editor is required for this position. A basic PDF viewer alone is not sufficient.

Preferred Experience
Experience in any of the following is a plus:
Legal assistant or legal administrative work
U.S. legal services
Process serving
Inbound telephone sales
Call center customer service
RingCentral
Tawk.to or similar live-chat platforms
CRM or case-management systems
Adobe Acrobat Pro
Foxit PDF Editor
Preparing affidavits or other legal documents
Legal experience is preferred but not required. We are willing to train an exceptional candidate who has strong English communication skills, excellent attention to detail, and relevant customer service and inbound sales experience.

What We're Looking For
The right person for this position is:
Dependable and punctual
Professional when communicating with customers
Friendly and confident on the telephone
Comfortable handling both customer service and sales conversations
Detail-oriented and accurate
Able to follow written procedures carefully
Tech-savvy and able to learn new software quickly
Calm and professional when dealing with difficult or frustrated customers
Capable of prioritizing multiple tasks in a fast-paced environment
Self-motivated and able to work without constant supervision
Interested in a stable, long-term position
A team player with a positive and solutions-focused attitude

Position Details
Position: Virtual Assistant / Legal Assistant / Customer Support
Employment: Full-Time

SKILL REQUIREMENT

Inbound Sales English Speaking Administrative Support

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Virtual Assistant / Legal Assistant / Customer Support Full-Time Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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