Virtual Assistant | GHL, Lead Generation, Social Media, Sales & Customer Support

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: TYPE OF WORK

Part Time

: SALARY

$4-$5/hour

: HOURS PER WEEK

20

: DATE UPDATED

Aug 31, 2026

JOB OVERVIEW

Ride Vault Rentals is hiring a part-time Virtual Operations & Marketing Assistant to support our growing car rental business.

We are looking for someone who is proactive, organized, tech-savvy, and comfortable supporting multiple areas of the business including GoHighLevel, social media, marketing content, lead generation, sales follow-up, customer experience, and administrative operations.

This is a part-time, long-term opportunity with room to grow as our fleet, customer base, and lead volume increase.

Key Responsibilities

GoHighLevel / CRM

* Manage leads and customer records inside GoHighLevel
* Update pipelines, opportunities, tags, notes, and customer statuses
* Build and maintain workflows, automations, forms, calendars, and follow-up sequences
* Monitor new inquiries and ensure timely follow-up
* Maintain clean and accurate CRM data
* Help improve lead nurturing and customer follow-up processes

Lead Generation & Sales Support

* Generate qualified leads for our rental business
* Research and engage potential customers through Facebook, Instagram, online communities, local groups, and other approved channels
* Respond to inquiries and qualify prospective renters
* Follow up with warm and cold leads
* Re-engage leads who have not completed the application or booking process
* Maintain lead tracking and follow-up schedules
* Help move qualified prospects toward completing an application
* Provide weekly lead-generation and conversion updates

Social Media & Marketing Content

* Assist with managing Facebook and Instagram
* Create and schedule branded social media content
* Create graphics and marketing materials using Canva
* Write captions, promotional posts, FAQs, educational content, and calls-to-action
* Promote available vehicles and rental opportunities
* Respond to comments and DMs
* Research content ideas, competitor activity, trends, and local marketing opportunities
* Maintain an organized content calendar

Customer Experience & Support

* Respond professionally to customer questions by email, text, social media, and other approved channels
* Assist applicants through the application and onboarding process
* Follow up regarding missing documents or incomplete applications
* Communicate policies, requirements, and next steps using approved scripts and SOPs
* Escalate payment, vehicle, complaint, or operational concerns when needed
* Maintain detailed communication notes
* Help create a consistent and professional customer experience

Administrative & Operations Support

* Maintain organized customer and rental records
* Update spreadsheets, CRM records, checklists, and trackers
* Follow established SOPs and workflows
* Assist with document organization and verification
* Complete daily and weekly operational reporting
* Help document and improve processes as new systems are implemented
* Assist with other administrative tasks related to business growth and customer operations

Required Experience

We are looking for someone with hands-on experience in:

* GoHighLevel (GHL)
* Virtual assistance
* Lead generation
* Sales follow-up
* Social media management
* Marketing content creation
* Canva
* Customer service/customer experience
* CRM management
* Email and text communication
* Google Workspace
* Remote work and independent task management

Experience with Jotform, Google Sheets, Meta Business Suite, Facebook Marketplace, automotive businesses, rental businesses, or service-based businesses is a plus.

Who We’re Looking For

The ideal candidate is:

* Highly organized and detail-oriented
* Dependable and consistent
* Proactive and comfortable taking initiative
* Comfortable following SOPs and structured processes
* Strong in written and spoken English
* Professional when communicating with customers
* Comfortable with sales follow-up and outbound communication
* Able to work independently without constant supervision
* Tech-savvy and able to learn new systems quickly
* Comfortable working with KPIs and performance expectations
* Solution-oriented when problems arise
* Able to maintain confidentiality with customer information

Schedule & Hours

This is a part-time position to start.

Expected Hours: Approximately 15–20 hours per week

We are looking for someone who can provide consistent availability during agreed-upon business hours for:

* Lead follow-up
* Customer inquiries
* Application follow-up
* Social media engagement
* CRM updates
* Sales and marketing activities

We value consistent availability, responsiveness, and follow-through more than being online all day.

There is potential for additional hours and expanded responsibilities as Ride Vault Rentals continues to grow.

Performance Expectations

Success in this role will be measured by areas such as:

* Lead response time
* Number of qualified leads generated
* Follow-up completion rate
* Application completion rate
* Lead-to-renter conversion rate
* Customer response time
* CRM accuracy
* Social media consistency
* Completion of assigned weekly tasks
* Quality and professionalism of customer communication

How to Apply

Please include the following with your Upwork proposal:

1. Tell us about your experience with GoHighLevel and what you have personally built or managed inside GHL.
2. Describe your experience with lead generation and sales follow-up.
3. Share examples of social media accounts, graphics, campaigns, or marketing content you have managed or created.
4. Describe your customer service or customer support experience.
5. Tell us which tools you use for social media scheduling, lead generation, organization, and reporting.
6. Provide your weekly availability and preferred working hours.
7. Include your hourly rate.
8. Begin your proposal with the words “RIDE VAULT” so we know you read the full job description.
9. Include a brief 2–3 minute video introduction.

Video Introduction

In your 2–3 minute video, please briefly cover:

* Who you are and your VA experience
* Your experience with GoHighLevel
* Your background in lead generation, sales, social media, or customer support
* Why you believe you would be a strong fit for Ride Vault Rentals
* Your availability and working style

Applications submitted without the requested video introduction may not be considered.

SKILL REQUIREMENT

Social Media Management Customer Support Management GoHighLevel

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Virtual Assistant | GHL, Lead Generation, Social Media, Sales & Customer Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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