Virtual Assistant – Customer Support & Rental Operations

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: TYPE OF WORK

Full Time

: SALARY

$3.00

: HOURS PER WEEK

40

: DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

Premium Motion is a South Jersey weekly car rental business looking for a reliable, organized Virtual Assistant to manage customer communication and rental administration.

You will be the primary point of contact for rental leads and current renters. You’ll handle routine customer interactions by phone, text, email, and social media, following our written procedures and templates. The owner will communicate with you for support and decisions, while you manage the day-to-day communication with renters.

RESPONSIBILITIES

• Respond to new rental inquiries, explain our basic requirements, and share current vehicle availability and weekly rates.
• Follow up with leads and guide eligible customers through the reservation process.
• Handle routine questions from current renters about payments, invoices, extensions, renewals, agreements, vehicle returns, and other rental matters.
• Send renters their invoice payment links, check payment status, and follow up on missed or overdue payments according to company procedures. Payments must be made through the invoice link.
• Prepare and send rental agreements, track signatures and agreement dates, and coordinate renewals.
• Monitor oil-change schedules, remind renters when service is due, collect required mileage or service information, and follow up to confirm maintenance is completed.
• Keep renter records, notes, follow-ups, and conversations organized in our CRM.
• Coordinate pickup and drop-off appointments with the owner. You will schedule and communicate about appointments but will not need to travel or handle vehicles.
• Escalate a ---------- , safety concerns, serious complaints, payment disputes, and requests outside written procedures to the owner promptly.

RENTAL REQUIREMENTS

Our rentals are for South Jersey residents who are at least 21 years old and have a valid driver’s license. We do not rent to Pennsylvania residents. You will receive guidance and procedures for answering eligibility questions and screening inquiries.

REQUIREMENTS FOR THIS ROLE

• Strong spoken and written English.
• Comfortable making and receiving phone calls with customers in the United States.
• Reliable internet, a dependable computer, and a headset in a quiet work area.
• Organized, patient, accurate, and consistent with follow-ups.
• Able to learn and follow written procedures.
• Previous customer service, phone support, virtual assistant, or administrative experience is preferred.
• Available for the agreed work schedule, which will require coverage during U.S. Eastern Time hours.

This is a remote position. Training, scripts, and company procedures will be provided. The owner will handle physical vehicle pickups and drop-offs, a ---------- , and matters that require an in-person response. Pay may be reviewed based on performance and responsibilities.

HOW TO APPLY — PLEASE FOLLOW THESE INSTRUCTIONS

Submit your application through OnlineJobs.ph. In your application message, include a link to a 60–90 second video introducing yourself.

In English, briefly describe your customer-service experience and explain why you’re comfortable handling phone calls with U.S. renters. You may share the video through Google Drive, Loom, or an unlisted YouTube link. Make sure the link can be viewed.

Applications without the requested video link may not be considered.

SKILL REQUIREMENT

Customer Service Administrative Support Virtual Assistant

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Virtual Assistant – Customer Support & Rental Operations

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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