Virtual Assistant - Customer Support

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: TYPE OF WORK

Full Time

: SALARY

$3-$5/Hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 1, 2026

JOB OVERVIEW

The Role

We're looking for a Senior Virtual Assistant with deep customer support and Shopify experience to own the customer experience side of our business. You'll be the voice of the brand in every inbox — fast, warm, and solutions-oriented.

What You'll Do

Manage and respond to all customer emails through Re:amaze (our helpdesk platform) — responding promptly, professionally, and on-brand
Handle order issues: refunds, replacements, cancellations, address changes, and tracking inquiries
Manage subscription customers — pauses, skips, swaps, cancellations — primarily via Shopify subscriptions or our subscription app
Troubleshoot Shopify-related issues: failed payments, account access, discount codes, checkout errors
Monitor and flag recurring issues or patterns to ownership
Maintain organized ticket views, tags, and canned responses inside Re:amaze
Assist with light back-end Shopify tasks as needed (order edits, customer notes, refunds)

You Must Have

3+ years of VA or customer support experience in a DTC/ecommerce environment
Expert-level Shopify knowledge — you know the back end cold: orders, customers, products, discounts, and fulfillment
Hands-on experience with Shopify subscription apps (Recharge, Skio, Smartrr, or similar)
Proficient in Re:amaze — you know how to build workflows, use tags, write macros, and manage multi-channel inboxes
Excellent written English — clear, concise, and human (no robotic copy-paste energy)
Ability to work independently with minimal oversight
High attention to detail and a problem-solving mindset

Bonus Points

Experience with supplement or health/wellness brands
Familiarity with Klaviyo or email marketing tools
Experience with Meta ad comment moderation

What We Offer

Flexible, remote work
Direct access to the founder
Opportunity to grow with the brand long-term
Competitive hourly rate based on experience

To Apply

Send a short Loom video (2–3 min) introducing yourself and walking us through your Shopify and Re:amaze experience. Include a brief written summary of your relevant background and your preferred hourly rate.

SKILL REQUIREMENT

Shopify

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Job Post	Reporter	Rank	Reason	Date

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Virtual Assistant - Customer Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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