Virtual Assistant / Customer Experience & Enrollment Specialist

Virtual Assistant / Customer Experience & Enrollment Specialist

Company: Live Love Skate
Location: Remote
Schedule: Part-time or full-time, depending on the right candidate
Role Type: Customer Service, Enrollment Support, CRM Follow-Up, Admin Support

Live Love Skate is looking for a friendly, confident, organized Virtual Assistant to help us support our families, follow up with leads, and create a five-star customer experience from the first conversation through enrollment.

This is not just a basic admin position.

We are looking for someone who enjoys talking to people, is comfortable making phone calls, can follow a system, and can help prospective families feel cared for, understood, and confident about joining our programs.

If you are shy on the phone, uncomfortable speaking with customers, or prefer only behind-the-scenes work, this is probably not the right position for you.

If you are warm, professional, reliable, organized, and enjoy helping people make decisions, we would love to hear from you.

What You’ll Be Doing

You will help us communicate with leads, current customers, and families through phone, text, email, Facebook, and our CRM.

Your responsibilities will include:

Responding to new leads and customer messages.

Making enrollment and follow-up calls to prospective families.

Following up with trial students, evaluations, and inactive leads.

Helping prospective families choose the program that best fits their goals.

Answering questions about programs, schedules, pricing, and membership options.

Helping families through the enrollment process.

Assisting with transfers, scheduling changes, make-up requests, and account updates.

Supporting new family onboarding so customers feel welcomed and cared for.

Completing customer service follow-ups and satisfaction check-ins.

Keeping clear and accurate notes inside our CRM.

Helping with data entry, reports, spreadsheets, customer records, and account maintenance.

Supporting leadership with customer service and administrative projects.

Escalating concerns appropriately and keeping leadership informed.

Who We Are Looking For

We are looking for someone who is:

Confident, friendly, and professional.

Excellent at spoken and written English.

Clear and comfortable on the phone.

Naturally good with people.

Organized and detail-oriented.

Reliable, self-motivated, and able to work independently.

Comfortable following scripts and systems.

Comfortable discussing pricing and helping families make enrollment decisions.

Proud of delivering a great customer experience.

Willing to take ownership of their responsibilities.

Software Experience

Experience with **GoHighLevel / GHL** is strongly preferred.

You should be comfortable managing conversations, pipelines, follow-up tasks, CRM notes, and customer records.

Experience with **iClassPro** is a major advantage.

Experience in customer service, enrollment, appointment setting, sales, client success, or administrative support is also preferred.

Important: Phone Skills Are Required

A large part of this role includes phone calls.

You must be comfortable calling leads, following up with families, answering questions, and helping people take the next step.

We will provide training, scripts, and systems, but we need someone who already has strong communication skills and a warm, confident phone presence.

How To Apply

Please reply with the following:

1. A short introduction about yourself and why you think this role would be a good fit.

2. Your experience with customer service, phone calls, sales, enrollment, appointment setting, or client follow-up.

3. Your experience with GoHighLevel / GHL and iClassPro, if any.

4. Your availability and preferred work schedule.

5. Your expected hourly rate.

6. A voice recording of yourself roleplaying the script below.

--> Voice Recording Requirement

Please record yourself reading and roleplaying the script below as if you are calling a real customer.

Do not just read it flat.

We want to hear your voice, tone, personality, warmth, confidence, and ability to sound natural on the phone.

You may use Loom, Vocaroo, Google Drive, Dropbox, or any simple voice recording tool and include the link in your application.

Script For Voice Recording

**Purpose:** Help an adult continue skating by enrolling in the adult class.
**Tone:** Encouraging, confident, supportive.

Hi Julie, this is [Your Name] from Live Love Skate.

I just wanted to follow up after you joined us for your trial class.

It was really great having you there.

I’m curious — how did it feel being back on skates?

[Pause as if listening.]

That’s awesome.

Adults often forget how fun skating can be until they try it again.

Out of curiosity, what made you d ---------- to try skating now?

[Pause as if listening.]

That’s a great reason.

What I love about our adult program is that everyone is at a different place, but they’re all working toward getting stronger and more confident on skates.

The best way to really start seeing progress is coming consistently each week.

So what we usually do after someone tries the class and enjoys it is get them set up in the weekly adult class so they can keep building from where they started.

Let’s go ahead and get you set up.

Our adult classes run Saturday at 9:10am, Wednesday at 7:40pm, or Thursday at 10:00am.

Does one of those work well for you?

Final Note

We are looking for someone who wants to be part of the team, not just complete tasks.

If you are dependable, friendly, organized, great on the phone, and enjoy helping families have a great experience, please apply.

Applications without a voice recording will not be considered.