Virtual Assistant - CRM & Customer Communications

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: TYPE OF WORK

Full Time

: SALARY

$504/month

: HOURS PER WEEK

36

: DATE UPDATED

May 5, 2026

JOB OVERVIEW

ABOUT US

MyJourney Auto Rentals is a growing vehicle rental company serving rideshare and delivery drivers. We're building a streamlined, tech-forward operation and looking for a sharp, reliable Virtual Assistant to own our lead and renter communications as we scale.

SCHEDULE

Monday, Tuesday, Wednesday, Friday: 9:00 AM – 5:00 PM Eastern
Thursday: 9:00 AM – 1:00 PM Eastern
Total: ~36 hours/week

WHAT YOU'LL DO

- Manage all inbound lead communications across platforms (FB Marketplace and others) using ConnectPro (GHL)
- Guide leads through the rental process from first inquiry to signed contract
- Send contracts and follow-up reminders via GHL workflows or manually as needed
- Handle ongoing renter communication — check-ins, payment reminders, return coordination, and general questions
- Coordinate pickup and drop-off details with our Fleet Manager to ensure smooth transitions
- Maintain accurate records and pipeline updates inside GHL
- Escalate only when a situation requires owner-level decision making — everything else is yours to handle

WHAT WE'RE LOOKING FOR

- GoHighLevel proficiency is a must — you should be comfortable navigating pipelines, conversations, workflows, and contact records without hand-holding
- Excellent written English — your messages represent our brand and must be professional, clear, and warm
- Prior experience communicating with leads or customers in a service-based business
- Highly organized, proactive, and able to manage multiple conversations simultaneously
- Reliable internet connection and a quiet, professional workspace
- A self-starter who follows SOPs closely and flags issues early

COMPENSATION
- Starting pay: $3.50/hour
- This is a ground-floor opportunity with a growing company — compensation increases significantly as MyJourney scales and your role expands
- We invest in people who show up, perform, and grow with us

TO APPLY

- Send your application with the subject line or opening word "JOURNEY" — applications that do not include this will not be reviewed.
- Please include:
- A brief introduction telling us about your VA experience
- Confirmation of your GoHighLevel experience and how you've used it
- Your answer to this scenario: A lead messages us on Facebook Marketplace saying, "Hey is the car still available?" — write the exact response you would send on behalf of MyJourney Auto Rentals
- Two references from prior clients or employers

We're looking for someone who takes ownership, communicates clearly, and wants to grow with a company that rewards performance. If that's you, we'd love to hear from you!

SKILL REQUIREMENT

Lead Generation Customer Service GoHighLevel

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Virtual Assistant - CRM & Customer Communications

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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