Virtual Assistant – Banking & Credit Union Research / Phone Support

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: TYPE OF WORK

Part Time

: SALARY

$5/hour

: HOURS PER WEEK

20

: DATE UPDATED

Oct 17, 2026

JOB OVERVIEW

NTS Business Solutions is hiring a part-time Virtual Assistant to assist with banking and credit union research.
This is a structured research and phone-support position. Your primary responsibility will be researching U.S. banks and credit unions, verifying information, and accurately entering your findings into our internal database.

Responsibilities include:
- Research banks and credit unions using their official websites
- Verify membership eligibility and account-opening requirements
- Research auto-loan products and lending requirements
- Call banks and credit unions when information cannot be verified online
- Speak professionally with customer-service and lending representatives
- Record accurate information in our Google Sheets database
- Follow written SOPs and call scripts
- Clearly document information that cannot be confirmed

You must have:
- Fluent spoken and written English
- A clear, professional phone voice
- Strong customer-service skills
- Excellent attention to detail
- Strong internet research skills
- Experience using Google Sheets and Google Drive
- Reliable internet and a quiet environment for phone calls
- Ability to follow detailed instructions without guessing

Experience with banking, financial services, customer service, call centers, or phone-based research is helpful but not required.

Schedule: Approximately 20 hours per week. Because you will be contacting U.S. financial institutions, a portion of your working hours must overlap with U.S. business hours.

Starting Pay: $5 USD per hour, with an opportunity for increased pay based on performance and reliability.

APPLICATION PROCESS
We use a short virtual interview and research exercise to evaluate communication skills, attention to detail, and research ability.
Please review the application materials at the link below and follow all instructions carefully:

----------

The folder includes:
- A short introduction to the position
- Applicant interview instructions
- Apple Federal Credit Union research exercise

Applicants who do not follow the application instructions or complete the required materials will not be considered.
We are looking for someone reliable, professional, accurate, and interested in building a long-term working relationship with NTS Business Solutions.

SKILL REQUIREMENT

Data Entry Customer Service Research

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Virtual Assistant – Banking & Credit Union Research / Phone Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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