Virtual Assistant

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: TYPE OF WORK

Full Time

: SALARY

$600

: HOURS PER WEEK

40

: DATE UPDATED

Jan 6, 2026

JOB OVERVIEW

About Breadstack:
Breadstack empowers retailers with a modern commerce platform designed to drive online sales, improve operational efficiency, and deliver strong digital shopping experiences. Our all-in-one solution integrates inventory, order management, payments, delivery, shipping, and eCommerce, supported by real-time data protection, dynamic promotions, and flexible fulfillment options. We partner closely with customers to help them compete, grow, and adapt in a fast-moving, highly regulated industry.

Role Summary:
This role supports Customer Success Managers (CSMs) by owning administrative, data, and quality-assurance work across customer accounts. By handling execution and documentation, this role allows CSMs to focus on adoption, proactive engagement, and renewals.

This is an offshore, full-time role focused on accuracy, consistency, and operational support.

What You’ll Do
Customer Data & CRM Support:
-Collect and maintain customer business, store, and POS data
-Keep customer records updated in HubSpot
-Track missing assets and required information
-Maintain onboarding, expansion, and optimization checklists

Store Setup & QA Support:
-Collect POS and store configuration requirements
-Run menu sync checks and identify setup gaps
-Prepare store readiness checklists
-Perform standard QA checks (menus, promos, delivery zones, order flow)
-Document findings and link related support tickets

Reporting & Business Review Prep:
-Pull usage dashboards (orders, traffic, promotions)
-Gather GA and GSC snapshots
-Prepare KPI summaries and before/after comparisons
-Populate templated slide decks for QBRs and EBRs

Adoption & Health Monitoring:
-Review monthly usage and flag adoption gaps
-Update optimization audits and health fields
-Track customer progress against defined KPIs

Customer Communications (Template-Based):
-Send reminders for missing information or tasks
-Share standard setup and configuration instructions
-Coordinate meeting scheduling
-All communication is non-strategic and template-driven

What We’re Looking For:
-Strong attention to detail and process discipline
-Experience working with CRM tools (HubSpot preferred)
-Comfortable working with dashboards, screenshots, and slide decks
-Able to follow SOPs and templates consistently
-Clear written and verbal communication skills
-Experience with SaaS, POS, or multi-location retail is a plus
-Dependable and reliable

SKILL REQUIREMENT

Attention to Detail Reliability Tech-Savvy

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Job Post	Reporter	Rank	Reason	Date

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Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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