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TYPE OF WORK
Full Time
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SALARY
$$8–$12 USD/hour, based on experience
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HOURS PER WEEK
40
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DATE UPDATED
Oct 2, 2026
We are a U.S.-based behavioral healthcare organization seeking an experienced Verification of Benefits (VOB) & Medical Billing Specialist to join our team remotely from the Philippines.
This is a full-time, long-term position for someone who already has experience working with U.S. health insurance companies. Experience with behavioral health, mental health, or substance use disorder (SUD) treatment is highly preferred.
Responsibilities
- Complete Verification of Benefits (VOB) for prospective patients
- Verify insurance eligibility and active coverage
- Verify behavioral health and substance use disorder benefits
- Confirm in-network and out-of-network benefits
- Verify deductible, deductible met, out-of-pocket maximum, OOP met, copay, and coinsurance
- Determine authorization and pre-certification requirements
- Verify benefits for applicable levels of care, including Detox, Residential, PHP, and IOP
- Identify exclusions, limitations, and other potential coverage issues
- Contact U.S. insurance companies directly by phone and portal
- Obtain and document payer representative names and call/reference numbers
- Perform eligibility and benefit re-verifications as needed
- Complete claim-status follow-up
- Follow up on outstanding and unpaid claims
- Assist with rejected and denied claims
- Assist with accounts receivable (AR) follow-up
- Review EOB/ERA information as assigned
- Assist with insurance requests for medical records
- Support authorization tracking and payer follow-up
- Accurately document all insurance communications and activity
- Communicate important benefit, authorization, and billing issues to the U.S.-based team
Qualifications
Required:
- Minimum 2 years of experience with U.S. medical insurance, VOB, medical billing, or revenue-cycle operations
- Experience completing VOBs independently
- Experience calling U.S. insurance companies
- Strong understanding of deductibles, OOP maximums, copays, coinsurance, authorization, in-network/out-of-network benefits, and claim status
- Experience with medical billing, AR, denials, or claims follow-up
- Excellent spoken and written English
- Strong attention to detail
- Reliable internet connection and professional remote-work environment
- Understanding of HIPAA and the importance of protecting patient information
- Ability to work hours that overlap with U.S. Pacific Time and U.S. insurance company operating hours
Preferred:
- Behavioral health or substance use disorder billing experience
- Experience with Detox, Residential, PHP, and IOP levels of care
- Experience working with major commercial payers such as Anthem/Blue Cross, Aetna, Cigna/Evernorth, UnitedHealthcare/Optum, and similar plans
- Experience with behavioral-health EMR/EHR or billing platforms
How to Apply
Please include the following information with your application:
1. How many years of U.S. medical billing/VOB experience do you have?
2. Have you worked in behavioral health, mental health, or substance use disorder treatment? If yes, please describe your experience.
3. Which U.S. insurance companies have you worked with?
4. Describe your experience completing VOBs.
5. Describe your experience with AR, claim follow-up, denials, and appeals.
6. Which EMR/EHR or billing systems have you used?
7. Are you comfortable making phone calls to U.S. insurance companies?
8. Are you available to work hours that overlap with U.S. Pacific Time?
9. What is your requested hourly rate in USD?
**Please begin your application with the words "VOB Specialist" so we know you have read the complete job posting.**
Qualified applicants will be asked to participate in a video interview and complete a short VOB knowledge assessment before a final hiring decision is made.
We are looking for someone interested in becoming a reliable, long-term member of our billing and revenue-cycle team.
