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TYPE OF WORK
Full Time
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SALARY
$5
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HOURS PER WEEK
40
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DATE UPDATED
Oct 16, 2026
We are seeking a reliable, detail-oriented, and experienced Medical Virtual Assistant (VA) based in the Philippines to join our medical office team. The ideal candidate will have experience working with U.S. health insurance companies, verifying patient eligibility and benefits, and obtaining prior authorizations for medical visits and services.
This is a remote position that requires excellent communication skills, strong organizational abilities, and the ability to work independently in a fast-paced medical office environment.
Responsibilities
Verify patient insurance eligibility and benefits before scheduled appointments.
Check whether patients' insurance plans are active and confirm coverage for office visits and services.
Contact insurance companies to request and obtain prior authorizations for patient visits and procedures when required.
Determine whether prior authorization is required for specific services.
Submit authorization requests through insurance portals or by phone.
Follow up on pending authorizations and communicate approval or denial status to the appropriate team members.
Document eligibility checks, authorization reference numbers, approval details, and verification notes accurately.
Communicate with insurance representatives to resolve coverage and authorization issues.
Maintain organized records and update patient information in the practice management system.
Protect patient confidentiality and comply with applicable HIPAA requirements and office policies.
Qualifications
Previous experience as a Medical Virtual Assistant, Medical Receptionist, Insurance Verification Specialist, or Prior Authorization Specialist.
Experience working with U.S. health insurance providers.
Knowledge of insurance eligibility, benefits verification, and prior authorization processes.
Familiarity with medical terminology and healthcare administrative workflows.
Experience using insurance portals and electronic health records (EHR) or practice management systems is preferred.
Strong written and spoken English communication skills.
Excellent attention to detail, organization, and time management.
Reliable internet connection, a suitable computer, and a private workspace.
Ability to work U.S. business hours consistently.
