VA Role Guest Manager Short-term Rental and Hospitality

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: TYPE OF WORK

Any

: SALARY

$5.36 per hour + bonus incentives

: HOURS PER WEEK

40

: DATE UPDATED

Nov 22, 2025

JOB OVERVIEW

Fully Remote!
Start Date: ASAP
Salary: $5.36 per hour + bonus incentives
Hours: 40 per month

About the Role
We’re looking for a proactive, people-oriented Guest Manager to oversee guest experiences from booking through check-out. If you thrive on delivering exceptional hospitality, managing details, and creating five-star stays, this role is for you.

Must Haves

Experience with Airbnb, ---------- , Uplisting, Agoda, Guesty, or similar tools

Customer service or concierge background

Familiarity with Slack, Asana, ClickUp, PriceLabs

Quiet background suitable for guest calls

Reliable and stable internet connection

Key Responsibilities

Guest Communication: Respond promptly and professionally to all inquiries, bookings, and concerns via phone, email, and chat.
Check-in/Check-out Oversight: Ensure smooth arrivals and departures, including key/fob coordination, remote support, and timely follow-up.
Issue Resolution: Handle maintenance issues, cleanliness concerns, and complaints swiftly and diplomatically.
Quality Assurance: Monitor property readiness before check-in and ensure high standards of presentation, cleanliness, and amenities.
Team Coordination: Liaise with housekeeping, maintenance, and operations teams to meet guest needs and resolve problems.
Reporting: Maintain logs of guest interactions, complaints, resolutions, and feedback for continuous improvement.
Process Improvement: Suggest and implement improvements to workflows, guest touchpoints, and service protocols.
Systems & Organisation: Strong skills with Google Workspace, organising spreadsheets, trackers, and improving systems.

What We’re Looking For

Hospitality experience (hotel, Airbnb, serviced apartments, STRs) strongly preferred

Excellent verbal and written communication skills

Strong problem-solving skills and attention to detail

Highly organised and capable of managing multiple priorities

Comfortable with tech tools (PMS, booking platforms, smart locks, guest messaging apps)

Positive, calm, and professional under pressure

Please Send:

Your CV

A short voice note introduction

A summary of your Airbnb / STR / Uplisting experience

Your availability

SKILL REQUIREMENT

Airbnb English Speaking Google Workspace

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VA Role Guest Manager Short-term Rental and Hospitality

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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