Yelico Group

VA Customer Service Rep Needed

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: TYPE OF WORK

Full Time

: SALARY

$5 USD/hour

: HOURS PER WEEK

40

: DATE UPDATED

Mar 17, 2026

JOB OVERVIEW

Are You a Sales Rockstar with a Knack for Customer Service?

Then we need to work together.

WHY YOU SHOULD WANT THIS JOB
Join an exciting, fast-growing company
Enjoy a fun and dynamic work environment
Big opportunities await as we expand
Long-term position with growth potential
Be empowered to make decisions and direct your own path
Unlimited advancement potential
Work autonomously without being micromanaged
Enjoy the flexibility of working from home
Be an entrepreneur within the company, minus the risk
Learn new skills and grow with the company

COMPANY INFO
We’re a small but rapidly expanding eCommerce store, specializing in selling fire pits, fireplaces, and a variety of fire and heat products. As our revenue grows, so does our need for a versatile individual to handle sales and customer service.
As we scale, our sales team and customer support team both need help. We’re looking for a Support Guru who can juggle a variety of tasks and can confidently support both sides of the business. Your role will be crucial as we continue to grow.
This is an exciting long-term opportunity for you! As you develop your skills, your role can evolve based on your interests and strengths. We’ll provide you with the training and resources you need to thrive.

JOB OVERVIEW
Your role will be to become an expert in both sales support and customer service support, while also owning reviews and post-purchase follow-up.
You’ll work closely with our sales rep and customer service rep to make sure nothing slips through the cracks.

Main Responsibilities:
Supporting Sales:
- Sending proposals and quotes
- Following up with warm leads
- Going the extra mile to close the sale

Customer Service Support:
- Processing and managing orders
- Communicating with customers and suppliers
- Resolving issues with orders
- Handling support calls, live chat & email

Review & Follow-Up Management:
- Collecting project photos and testimonials
- Requesting reviews via email and phone

IDEAL CANDIDATE
Fluent English speaker - MUST
Self-Starter
Problem Solver - MUST
Organized and detail-oriented - MUST
Entrepreneurial mindset - MUST
Takes ownership of tasks and leads others
Fast typist
Open to constructive criticism
Committed to a long-term role - MUST
Bold, confident, and personable - MUST
Sales/BPO experience - MUST
At the top of your cover letter, please write "It is snowing in Canada.” all applicants without this message will immediately be skipped over

COMPANY CULTURE
We value transparency—ask questions if something isn’t clear and feel free to express your opinions. We work hard, but we also know how to have fun.

PAY
$5/hour for this full-time role to start + growth opportunities.

CANDIDATE REQUIREMENTS
Honest, reliable, and confident
Engaging and fun personality
Near-native English speaker
Type at least 50 WPM
Shopify experience is a plus
Sales experience is a big plus

ADDITIONAL DETAILS
Internet: Must have a fast, stable connection that isn’t interrupted.
Work Environment: Must work from a professional environment.

WORKING HOURS
Full-time position (40 hours/week): Monday - Friday, 9 AM - 5 PM US Eastern time.

HOW TO APPLY
Send us a video introducing yourself and briefly tell us about any prior sales or customer support experience. The video should be under 2 minutes.
We look forward to working with you!

Application Process:
Stage 1: Submit your application
Stage 2: Application Form & Personality Test
Stage 3: Interview

SKILL REQUIREMENT

Sales Support English Speaking Organization

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Yelico Group

VA Customer Service Rep Needed

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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