VA | Backend Manager | Supply Chain • Customer Service • Quality Control • Supplier Contact| Dropshipping Ecommerce

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: TYPE OF WORK

Any

: SALARY

5$/hour

: HOURS PER WEEK

45

: DATE UPDATED

Aug 13, 2026

JOB OVERVIEW

We're hiring a Backend Manager for our dropshipping e-commerce business.

We run a dropshipping business with multiple stores in different countries. We're looking for a highly skilled, all-round Backend Manager to take ownership of the daily operations across our stores — from supply chain and order fulfillment to customer service, quality checks, and supplier price negotiation.

This is not an entry-level role. We need someone who can independently manage a structured workflow, think critically, and communicate clearly with our team, our suppliers, and our customers.

BEFORE YOU APPLY
Please include the word "strawberry" somewhere in your application/introduction message. This confirms you've read the full post. Applications without it will not be considered.

We also actively screen applications for AI-generated responses. If we detect that your reply was written by ChatGPT, Claude, or any other AI tool without being personalized by you, you will be immediately disqualified. We want to hear your own voice and your own experience — write it yourself.

ABOUT THE ROLE
As Backend Manager, you'll be the central point of coordination across several operational areas:

Supply Chain & Order Fulfillment
Monitoring order fulfillment from start to finish, ensuring suppliers keep their promised delivery times, coordinating with Parcel Panel, and keeping the process delay-free.

Customer Service Oversight
Handling escalations and disputes (including PayPal/payment disputes), responding to customer emails within our 24-hour ETA, and making sure customers receive timely, accurate, and professional responses.

Quality Control
Checking product listings, supplier quality, and overall process quality across stores.

Price Negotiation
Communicating with suppliers to negotiate better pricing and terms.

Data & Reporting
Accurately logging KPIs and operational data into Google Sheets, reporting on refunds and complaints, and generating regular reports per store.

You'll be given full workflows, SOPs, and video training for every part of the process — but we need someone who can take that structure and run with it independently, without needing to be micromanaged.

REQUIRED SKILLS & EXPERIENCE

Must-have:
- Strong experience with Shopify (eCommerce operations, not just basic use)
- Experience with customer service in an e-commerce/dropshipping context (2+ years preferred)
- Comfortable using ChatGPT and Claude AI as work tools
- Experience with DeepL for translations
- Experience with Google Sheets (structuring data, tracking KPIs, formulas)
- Experience with Gmail for professional email communication
- Experience handling disputes (PayPal or similar)
- Able to consistently meet a 24-hour response time on customer emails
- Excellent written and verbal English communication skills
- Highly organized, able to follow detailed SOPs precisely

Nice-to-have:
- Experience with Parcel Panel
- Background in supply chain, logistics, or operations
- Experience with supplier price negotiation
- Experience with Discord (our main comms channel — not Slack)

WORKING CONDITIONS
- Communication happens via Discord — please confirm you're comfortable working in this environment.
- Availability: 4–10 hours/day, flexibility required across the week.
- We start with a trial period before moving to a long-term, full-time arrangement.
- Real growth opportunities for team members who show consistency, ownership, and reliability.

PLEASE ANSWER THE FOLLOWING IN YOUR APPLICATION
1. Do you have experience with Shopify? In what capacity?
2. Do you have experience handling customer service and/or disputes for an e-commerce business?
3. Have you used ChatGPT and/or Claude AI as part of your daily workflow?
4. Do you have experience with DeepL or other translation tools?
5. Are you comfortable working with Google Sheets to track KPIs and structure data?
6. Have you generated refund/complaint reports or weekly store reports before?
7. Do you have any experience negotiating with suppliers?
8. Do you have experience with order fulfillment and supply chain coordination?
9. Are you comfortable using Discord as your main communication tool?
10. Can you commit to responding to customer emails within a 24-hour window?
11. What is your availability (hours/day, days/week)?

If you don't meet the core requirements, please don't apply — we want to keep this process efficient for both sides.

Reminder: don't forget to include the word "strawberry," and please write your application yourself — no AI-generated replies. We check for this, and it's an instant disqualifier if flagged.

Looking forward to your application.

Best regards,

SKILL REQUIREMENT

Quality Control Customer Service Supply Chain Management

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VA | Backend Manager | Supply Chain • Customer Service • Quality Control • Supplier Contact| Dropshipping Ecommerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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