USA Accent english speaking phone support

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: TYPE OF WORK

Full Time

: SALARY

$3.00

: HOURS PER WEEK

70

: DATE UPDATED

Jul 25, 2026

JOB OVERVIEW

# Phone Support Representative (Remote) | Full-Time

## About Us

Saving The Pups is a fast-growing U.S.-based organization dedicated to helping abandoned and neglected shelter dogs receive the medical care, food, and support they desperately need. Every day, we speak with compassionate supporters who make our mission possible, and we're looking for someone who can provide exceptional customer service over the phone.

## Position

We're looking for a friendly, confident, and professional **Phone Support Representative** to join our remote customer service team.

Your primary responsibility is answering inbound customer calls, helping customers with questions about their orders, memberships, subscriptions, and donations while delivering an exceptional customer experience.

This is **not a sales position**. Our goal is to solve problems quickly, make customers feel heard, and ensure every caller leaves satisfied.

## Responsibilities

* Answer inbound customer phone calls from U.S. customers.
* Verify customer information and locate accounts in **Phoenix CRM**.
* Assist customers with order inquiries and order status.
* Cancel subscriptions and memberships using **Phoenix CRM**.
* Process refunds according to company guidelines.
* Explain the benefits of our Collar Club membership when customers have questions.
* Resolve billing concerns professionally and empathetically.
* Escalate complex cases when necessary.
* Accurately document every customer interaction in Phoenix CRM.
* Follow company SOPs and call scripts.
* Deliver a friendly, calm, and professional experience on every call.

## Requirements

* Excellent spoken English with a clear, neutral accent.
* Previous experience in customer support or a call center.
* Comfortable speaking with U.S.-based customers.
* Strong communication and active listening skills.
* Able to remain calm and professional when handling upset customers.
* Reliable high-speed internet connection.
* Quiet home office with minimal background noise.
* High-quality USB headset with microphone.
* Computer capable of multitasking across multiple browser tabs and applications.
* Comfortable learning and using CRM software.

## Preferred Qualifications

Experience with any of the following is a plus:

* Phoenix CRM
* Shopify
* Stripe
* Slack
* Recharge or subscription billing platforms
* Remote customer support for U.S. businesses

## What We Offer

* Full-time remote position.
* Long-term employment opportunity.
* Paid training and detailed SOPs.
* Friendly, supportive team environment.
* Opportunities for growth as the company expands.
* Structured workflows and clear expectations.

## We're Looking For Someone Who Is

* Friendly and empathetic.
* Professional under pressure.
* Reliable and dependable.
* Detail-oriented.
* A quick learner.
* Organized and self-motivated.
* Passionate about providing outstanding customer service.

## How to Apply

Please include the following with your application:

1. A short introduction about yourself.
2. A summary of your customer support experience.
3. A 1–2 minute voice recording introducing yourself in English.
4. Your internet speed test results.
5. Your expected monthly salary.
6. Your available working hours (Philippine Time).
7. Start your application with the word **"PUPS"** so we know you've read the entire posting.

We look forward to welcoming someone who genuinely enjoys helping people and wants to make a real difference for our supporters and the dogs they help save.

SKILL REQUIREMENT

CRM Phone Support English Speaking

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USA Accent english speaking phone support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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