US Live Fleet Command Dispatcher (Accent-Free American English + High IQ + Decisive Leader)

? READ THIS FIRST: We are NOT looking for a passive, script-reading customer service agent, and we are NOT looking for a quiet virtual assistant who waits around to be told what to do.

We are hiring 1 to 2 sharp, decisive, high-IQ **Live Fleet Command Dispatchers** for our 100+ vehicle US commercial fleet operation (US Eastern Time Zone).

We want natural leaders who take charge of a room—professionals who combine:

1) **Clean, Zero-Accent American-Neutral Spoken English** (clear on the very first sentence),

2) **A High IQ (110–120+ / Top 15% Mental Speed)** with fast mental math and map logic,

3) **A Decisive, Thick-Skinned, "Take-Charge" Personality** (warm and magnetic, but firm and unshakeable under pressure), AND

4) **A Polished, Camera-Ready Professional Presence** (dressed for work at a clean, well-lit desk—no pajamas).

⚠️ Applications missing the 90-second ON-CAMERA VIDEO or the required test screenshots at the bottom will be skipped automatically.

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WHAT YOU WILL DO EVERY DAY

We coordinate 600+ time-sensitive daily dispatches and handle 600–700+ live phone calls every weekday. We do NOT take retail consumer calls—100% of your phone work is high-speed B2B and internal command coordination:

• **Negotiating with US Corporate Account Partners:** Answering fast-paced live GPS ETA requests, accepting urgent same-day orders, and protecting strict 60-minute arrival windows.

• **Commanding 100+ US Field Drivers:** Directing drivers via VoIP phone (including live 3-way conference calls and rapid warm transfers) and live chat—holding drivers accountable to their schedules, overcoming pushback, and rerouting around breakdowns or traffic in seconds.

• **Multi-Line Triage & Live Map Control:** Juggling a busy multi-line VoIP queue (zero declined calls and zero blind transfers) while entering exact timestamps and calculating drive-time ripples on a live GPS map.

• **Live On-Camera Team Collaboration:** Our shift pods work together inside live video/audio rooms during shifts. You must be camera-ready, alert, and fully engaged from the first minute of your shift to the last.

*(You do NOT need prior experience with our specific GPS routing software—if you have a high IQ, master VoIP phones, and know how to lead people under pressure, we will teach you our software in days.)*

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NON-NEGOTIABLE REQUIREMENTS (DO NOT APPLY IF YOU MISS ANY OF THESE)

1. **Clean, Neutral Spoken English (Zero Heavy Accent):**
- Impatient US corporate account reps and blue-collar US drivers must understand every word you say effortlessly on the first sentence without ever asking you to repeat yourself.

2. **High-Velocity Call Center / Live Dispatch Stamina (2+ Years):**
- You thrive on heavy phone action (handling 80–100+ calls/day with a crisp 2–3 minute handle time and 0% missed/declined calls).

- **Strongly Preferred Backgrounds:

** US Emergency Roadside Assistance (**Agero**, AAA, towing dispatch), US Auto Insurance Claims (**GEICO, USAA, Progressive**), US Logistics/Trucking/Courier Dispatch (**Senpex, Samsara**, fleet control), Airline Irregular Operations, or 911/Urgent Triage.

3. **Thick Skin & Assertive Backbone (No Conflict-Avoidant Personalities):

**- We run a fast, direct, high-accountability American command floor. If a tired driver tries to talk you out of a 3:00 PM pickup, you don't fold—you charm them, hold your ground firmly, and make sure the job gets done. If you are timid, hate conflict, or get easily offended by stressed callers or direct coaching, this role is NOT for you.

4. **High IQ (110+ Minimum / 115+ Preferred) & 55+ WPM Typing Speed:**
- You can calculate drive times + wait windows in your head while talking on the phone and typing accurate notes at 55+ WPM without losing your train of thought.

5. **100% Exclusive Full-Time Commitment (Zero Moonlighting):**

- Because we operate in US Eastern Time (EST), you must maintain a dedicated sleep schedule and be 100% sharp during US afternoon/closing hours. No second jobs, no overlapping freelance clients, and no household distractions during shift hours

6. **Hardware & Workspace Standards:**

- Core i5/i7 or Ryzen 5/7, **16GB RAM preferred** (8GB strict minimum), **DUAL MONITORS**, wired Fiber Internet (50+ Mbps, low ping) + backup power/internet, USB noise-canceling headset, and a quiet, well-lit room.

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### HOW TO APPLY (FOLLOW THESE 4 STEPS EXACTLY)

Send your application with the subject line:

**"COMMAND PRO – [Your Full Name] – [IQ Score] – [Typing WPM]"**

*(Example: "COMMAND PRO – Juan Dela Cruz – IQ 118 – 68 WPM")*

Include these 4 items in your message:

**1. 90-Second ON-CAMERA VIDEO INTRO (REQUIRED — Paste ---------- , Google Drive, or Unlisted YouTube Link):**
*Camera Rules:* Sit at your desk in good lighting wearing neat, professional work attire (collared shirt or business casual top—no pajamas, no undershirts, no dark rooms) with your headset on. Look straight into the camera lens (do NOT read a script off your screen!) and cover:

• **Part A (30 sec):** Introduce yourself, share your toughest US voice/dispatch experience (roadside, claims, logistics, fleet), and tell us how you handle multi-line call surges without declining calls.

• **Part B (30 sec — Live Roleplay on Camera):** Pretend I am "Driver Mike" calling you right now saying: *"Hey, I see you just put an urgent 3:00 PM pickup on my route. I'm tired and heading home early, give it to somebody else."* Respond to me live on camera—show us your charisma, warmth, AND your firm, unshakeable backbone!

• **Part C (30 sec — Explain Out Loud):** Tell us how you use a live 3-way VoIP conference call when a corporate client says a customer is waiting outside, but your driver says nobody is there—AND tell us your answer to **Question 3A** below out loud!

**2. Link to a Single Google Drive Folder Containing These 5 Quick Screenshots (Full-Screen Captures Showing Your Taskbar Date/Time):**

• **Screenshot 1 (IQ Test):** Take the free timed IQ test at ** ---------- ** (or ** ---------- /iq-test/**) and screenshot your final score.

• **Screenshot 2 (4-Color / DISC Personality Profile):** Take the free 5-minute personality test at ** ---------- /test/disc-personality-test** (or ** ---------- /disc-personality-test/**) and screenshot the full chart showing all 4 of your bars/scores.

*(Answer honestly—we cross-verify personality during our live proctored assessment.)*
• **Screenshot 3 (Typing Speed):** Take a 1-minute typing test at ** ---------- ** or ** ---------- ** (55+ WPM target).

• **Screenshot 4 & 5 (PC Specs & Speedtest):** Screenshot your computer's **"About PC" / System Specs** (showing RAM & Processor) and a live **Speedtest.net** result.

*(Note: Finalists will take our webcam-proctored Dispatch & Cognitive test where browser tab-switching is strictly monitored and auto-disqualifies any cheaters.)*

**3. Type Your Short Answers to These 2 Tactical Scenarios:**

• **Scenario A (Route Math):** It is currently **1:10 PM EST**. Driver Sarah is 15 minutes away from completing Stop 1. Offloading and getting a signature at Stop 1 takes 10 minutes. From Stop 1, Sarah is a 25-minute drive to Stop 2, which has a strict **2:15 PM EST** arrival deadline. What exact time will Sarah arrive at Stop 2, and how many minutes of buffer does she have before the 2:15 PM deadline?

• **Scenario B (Multi-Line Triage):** You are on Line 1 with a US Corporate Client demanding an immediate ETA on Driver Tom, who is 10 minutes late. While the client is on the line, Driver Tom texts you that he just got a flat tire 3 miles away, and you see Driver Jerry on the GPS map 8 minutes away with an empty vehicle. What are the exact 3 actions you take in the next 60 seconds without hanging up on the client?

**4. Link to Your Resume** inside the same Google Drive folder (make sure sharing permissions are set to **"Anyone with the link can view"**!).


Good Luck! We look forward to working together!