US E-commerce Customer Service Representative (English Support)

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: TYPE OF WORK

Full Time

: SALARY

$500-$800

: HOURS PER WEEK

42

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

Job Overview:

We are looking for a fluent English-speaking Customer Service Representative to support our US e-commerce platforms. You will handle customer communication via email, phone, and online chat, improve store reputation, reduce return rates, and help drive sales.

Key Responsibilities:

1,Mainly responsible for English email, phone, and online chat support (fluent spoken English required); contact customers to modify or remove negative reviews.

2,Handle pre-sales and after-sales communication to improve positive review rate and reduce return rate.

3,Quickly and accurately respond to customer questions, inquiries, and feedback, and actively help close transactions.

4,Manage customer relationships, resolve platform disputes, handle refunds and returns/exchanges, and maintain account performance metrics.

5,Identify potential customers and follow up with abandoned-cart customers to recover orders.

Requirements:

1,Fluent English, especially speaking (able to handle phone calls confidently).

2,Experience in e-commerce customer service, email, chat, or call handling preferred.

3,Strong communication and problem-solving skills.

4,Patient, detail-oriented, and able to manage multiple conversations efficiently.

5,Familiarity with customer service software such as Zendesk is a plus.

6,The working hours for this position are from 0:00 to 8:00 in the morning, which is a night shift position.

SKILL REQUIREMENT

E-Commerce Management English Speaking Communication

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US E-commerce Customer Service Representative (English Support)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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