[URGENT] Guest Support Specialist – Direct Hire

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: TYPE OF WORK

Full Time

: SALARY

$5/hr - Negotiable (Based on Experience

: HOURS PER WEEK

40

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

The Mission:
Join Luxostays, an established property management company with 8 years of industry expertise in the San Francisco Bay Area. We are not a hiring agency; you will be working directly for our internal team. We are seeking a high-caliber professional who thrives on operational precision, logic-based problem-solving, and the fast-paced nature of short-term rental (STR) management.

Why This Role?
Direct Engagement: Work directly with our leadership team (no middleman or agency).
Stability: Join a company with nearly a decade of success in the SF market.
High-Level Autonomy: We value "High D" personalities who can take command of a situation and drive resolutions without hand-holding.
Systems-Driven: We utilize a sophisticated tech stack (OwnerRez, VRBO, Slack, Time Doctor) for those who appreciate structured, efficient workflows.

The Schedule:
Full-Time (40 hours/week) | PST Timezone.
Rotating shifts including weekends (Business-critical coverage).

Your Core Responsibilities:
Command & Control: Oversee guest reservations, handle complex Airbnb resolutions, and manage security monitoring (CCTV). You are our first line of defense and the final word in guest satisfaction.
Logistics Coordination: Manage the "ripple effect" of turnovers. You will schedule cleaners, verify quality via photo audits, and coordinate specialized vendors (contractors, handymen) directly.
Asset Optimization: Maintain listing integrity across platforms, conduct due diligence research, and execute special administrative projects with 100% accuracy.
What We Require (The High-Standard Filter):
Critical Thinking: You must be able to de-escalate "urgent" maintenance or guest issues using logic and a "High D" approach—firm, fair, and fast.
Technical Proficiency: 2–4+ years in Airbnb/STR Management is mandatory. You must be comfortable with Time Doctor and AI-driven workflows.
The Setup: Reliable high-speed internet, a quiet environment, and a dual-monitor setup for maximum multitasking efficiency.
Education: College Degree required.
Compensation & Growth:
Starting Rate: $5/hour (Negotiable based on proven expertise in property operations).

Tiered Rewards: Skill-based pay increases, healthcare options, and year-end performance bonuses after 1 year of consistent excellence within our company.

How to Apply (Follow Precisely):
Failure to follow these instructions will result in immediate disqualification.

Email: ----------
Subject Line: [Guest Support Specialist] – (Last Name, First Name)
Attachments: Updated Resume + A Dropbox/Drive link to a 60-second audio intro explaining your specific experience in property management operations.
Compliance Test: At the end of your email, please answer this: Who is the current Prime Minister of London?

SKILL REQUIREMENT

Property Management Airbnb Virtual Assistant

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[URGENT] Guest Support Specialist – Direct Hire

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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