Travel Customer Service Specialist

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: TYPE OF WORK

Full Time

: SALARY

$6-10 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Jan 13, 2026

JOB OVERVIEW

To Apply: Please submit a short Loom video (2–3 minutes max) introducing yourself and answering the two prompts listed here. Clear spoken English and professionalism are required.

Video Prompts (2–3 minutes total):
1. Introduce yourself – your name, location, and a quick summary of your background.
2. Describe any relevant experience in luxury travel, hospitality, logistics, or real-time operations.

About Welcome Wings
Welcome Wings is a premium airport concierge division, specializing in VIP meet-and-greet services at global airports. We orchestrate seamless transit experiences for high-profile clients—managing everything from tarmac pickups to expedited immigration and baggage handling. Our team is built to deliver efficiency, discretion, and exceptional service.

Role Overview
The Travel Customer Service Specialist is responsible for managing and confirming airport concierge bookings worldwide. In addition to overseeing day-of logistics, you’ll assist with administrative and operational tasks using Monday and other internal systems to support broader team workflows.
This position blends real-time logistics, service execution, and internal coordination. You’ll be embedded in an international team working across time zones, with tools like Monday, Google Sheets, shared inboxes.
This role requires excellent judgment, agility, and communication skills under pressure—whether handling a disrupted VIP arrival or managing service escalations without sacrificing quality.

Core Responsibilities
Coordinate VIP airport services for arrivals, departures, and transit connections
Confirm and communicate bookings with global suppliers and local airport greeters
Track flight updates and proactively handle disruptions or changes
Draft service confirmations and supplier instructions with extreme attention to detail
Use Monday to manage workflow queues, flag service issues, and maintain clear status tracking
Assist with internal team projects during development periods or low-volume windows (e.g. supplier audits, rate card updates, service spec reviews)
Maintain service logs, client data, and CRM records in real time
Be a flexible team player—able to jump in where needed when priorities shift. This may mean working on other projects for FlySmoother (WelcomeWing’s parent company)
Participate in shift-based global coverage including weekday overnights and weekend rotations

Skills & Requirements
Background in luxury travel, hospitality, or travel operations strongly preferred
Experience using platforms like Monday, Google Sheets, and shared inbox tools (e.g. Front or Gmail)
Strong writing skills—able to quickly generate polished client- and vendor-facing emails
Excellent time management and ability to juggle competing deadlines
Calm and responsive under pressure, especially during high-stakes or last-minute changes
Willingness to take on miscellaneous support tasks during non-peak hours
Bonus:
Familiarity luxury markets (transfers and VIP meet & greets)
Familiarity with Sabre, GDS codes, IATA airport identifiers, or airline workflows

Schedule & Workload
Weekday Shifts: Monday to Friday, 10 PM to 8:30 AM EST (Split into 5-7 hour shifts)
Weekend Shifts: Saturday and Sunday, 24-hour coverage split into 8-hour blocks – You will get one eight hour block
Expect a combination of urgent day-of requests and forward planning work
During downtime, you’ll support internal operations and platform development projects

Compensation
Starting range: $6 - $10 per hour, with higher rates considered for candidates who demonstrate strong critical thinking, self-direction, and the ability to manage escalations proactively

SKILL REQUIREMENT

Customer Support Travel Management

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Travel Customer Service Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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