Travel Assistant (Insurance Support) | Full-Time | Training Provided

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TYPE OF WORK

Full Time

SALARY

$7 USD hourly

HOURS PER WEEK

40

DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

Travel Insurance Assistant / Specialist

(Full-Time, Remote, EST)

PLEASE READ CAREFULLY BEFORE APPLYING

$7/Hour Starting Rate | 40 Hours | Full-Time

Opportunity for increases based on performance
Strong performers in this role have earned consistent pay increases.
We review every application manually, so thoughtful, tailored applications are prioritized.

Full-time remote role focused on:

Travel insurance coordination and related tasks: drafting travel insurance for review, calling Viking/speaking directly with guests, and maintaining HubSpot CRM and trackers.

DO NOT APPLY if:

-You do not have clear, confident spoken English that can be easily understood by senior clients.

-You do not have experience in the travel industry or working with detailed, client-facing processes.

-You submit template applications or generic resumes. Please keep your introduction natural and personal so we can understand you.

-You're seeking part-time, short-term, or freelance work.

-You cannot commit to U.S. Eastern Time business hours (9am–5pm EST, night shift PHP)

-You do not carefully follow application instructions. Applications missing steps may not be reviewed.

DO APPLY if:

-You have worked in the travel industry OR have strong experience handling detailed client support, bookings, or coordination tasks.

-You have experience explaining policies, handling client questions, or working with structured documentation (insurance experience is a strong advantage, but not required).

-You can send a short video introduction.

-You are looking for a long-term, full-time remote role with a stable team that invests in your growth.

-You are professional, detail-oriented, and take pride in doing things correctly.

-You can work independently, follow documented processes, and ask questions when something is unclear.

-If you have handled complex client situations, briefly mention one example in your application.

-If you have worked with senior or high-touch clients before, please highlight this.

About Us

We are a boutique travel agency based in Atlanta, GA (EST). We specialize in luxury river cruises with Viking and provide high-touch support for our clients.

We're warm, organized, and focused on delivering excellent service. Our team is small, collaborative, and values doing things right.

We have clear processes (SOPs) for most tasks. You will be trained and supported.

We're looking for someone who wants to grow into this role long-term.

Who We're Looking For

Must-Have:

Prior experience as a virtual assistant or in a similar remote support role

Excellent written English with a professional and friendly tone

Proven ability to work independently and manage detailed tasks

High attention to detail, follow-through, and accountability

Reliable high-speed internet and a quiet workspace

Bonus Points:

Experience with TripMate, Allianz, or Travel Insured

Any experience with Viking Cruises or river cruising

HubSpot CRM experience (or experience with similar CRMs)

Familiarity with booking systems, invoices, or client records

Experience reviewing, explaining, or processing insurance (any industry)

Your Role

As our Virtual Assistant, you'll be responsible for:

Drafting client emails

Updating HubSpot CRM and internal trackers

Calling Viking Cruises and partners to verify information or resolve questions

Supporting the insurance department with administrative tasks

Accuracy matters. Small mistakes in names, dates, or policies can impact the client experience.

You will be trained and supported as you learn our systems.

So expectations are clear:

You'll work directly with our team as internal support

Guest/client emails are drafts for review

You'll have autonomy for routine tasks, with guidance on when to escalate

You'll be supported by an experienced team invested in your success

Schedule

Target hours: 9:00am to 5:00pm EST (evening/night shift in the Philippines — please confirm this works for you)

Hours may vary slightly based on business needs

Saturday coverage may be introduced later via rotation

How to Apply

Applications that don't follow these instructions may not be reviewed. This helps us identify candidates with strong attention to detail.

Candidates who clearly follow all steps are prioritized.

Step 1:

Send your application with the subject line or first sentence including: "Meghan's #1"

Step 2:

Include a short video introduction that:

Explains your relevant experience (insurance experience is a bonus, not required)

Shares why you're interested in this role

Describes what excites you about working with a team like ours

Keep it natural and concise. We are looking for clarity, not perfection.

Step 3:

Attach your CV or resume (if using Google Drive, ensure access is granted)

We're excited to meet someone who cares about doing great work and wants to grow with a strong team.

If that sounds like you — we encourage you to apply today.

SKILL REQUIREMENT
Insurance Travel Planning Travel Management
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