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TYPE OF WORK
Full Time
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SALARY
$1100.00 / Month (paid fortnight)
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HOURS PER WEEK
40
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DATE UPDATED
Feb 27, 2026
Customer Experience Support
New Furniture – Home & Business Deliveries
Work From Home Opportunity
About the Role
This work-from-home role provides critical team support and customer experience management for the New Furniture Department, handling last mile services across Australian cities, with a focus on Melbourne suburbs. You will act as the first line of dispatch, managing end-client enquiries, coordinating delivery schedules , and liaising with end-clients to ensure timely and accurate deliveries.
The role requires a proactive individual with a strong sense of urgency, who can capture information concisely and in detail, manage data using Excel and CSV uploads, and utilise last mile tracking systems. You will also understand and work within various service agreements to ensure client expectations and service standards are met.
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Key Requirements
• Experience or aptitude to act as the first line of dispatch, managing initial client enquiries and delivery coordination.
• Thrives in a fast-paced environment with a proactive mindset and a strong sense of urgency.
• Ability to capture and document information accurately, with both concision and attention to detail.
• Able to prioritise competing tasks and meet deadlines without compromising service quality.
• Confident and professional phone manner
• Strong understanding of major Australian cities (knowledge of Melbourne suburbs in Victoria highly preferred)
• Ability to quickly learn delivery tracking software and CRM systems.
• Fully equipped home office setup with modern PC (Microsoft Windows 11) and high-speed internet
• Intermediate to advanced Excel skills, including data management, formulas, reporting, and CSV uploads.
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Primary Responsibilities
• Maintain and analyse client and delivery data using Excel.
• Prepare and upload CSV files to tracking systems promptly and efficiently,
• Manage and maintain end-client enquiries via phone and
• Review and manage external and internal service agreements to ensure delivery and operational compliance.
• Record client requests, delivery details, and operational updates clearly and concisely.
• Ensure all customer and operational data is accurate, detailed, and easily accessible for reporting or follow-up.
• Communicate information internally and externally with precision and clarity.
• Complete additional ad hoc duties as reasonably required.
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Purpose of the Role
This position is essential in maintaining and growing client relationships, supporting operational efficiency, and delivering outstanding customer service, making a direct impact on the smooth running of the New Furniture Department.
You can refer to more information on our web site
Hours Of Work - 9am to 5.30pm (30min lunch break) = 8 Hours Per day
Days of Work - Monday to Friday (Australian Eastern Standard Time)
Role - Full Time with massive potential for growth within the company.
The successful applicant will have excellent training provided by Transcorp in the skillset required.
Interested? Please supply an application and a short video of your experience and why we should interview to hire you.
Upload your video to the onlinejobs/ph portal.
