TikTok Shop Customer Support

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: TYPE OF WORK

Any

: SALARY

$160 USD/week

: HOURS PER WEEK

TBD

: DATE UPDATED

Dec 19, 2025

JOB OVERVIEW

We are hiring a Virtual Assistant to handle customer support for our fast-growing TikTok Shop.
This role is focused on responding to customer messages, handling order issues, refunds, and delivery questions inside TikTok Seller Center.

**This is not a beginner role. Prior TikTok Shop experience is required.**

Responsibilities

- Reply to customer messages in TikTok Shop Seller Center

- Maintain high-product review score through customer message on and off TikTok

- Handle refunds, cancellations, and return requests

- Track missing or delayed orders

- Resolve address and delivery issues

- Answer customer questions about promotions, bundles, and orders

- Escalate complex issues to management

- Follow SOPs and maintain fast response times

Requirements

- Previous TikTok Shop customer support experience (required)

- Experience working inside TikTok Seller Center

- Strong written English

- Detail-oriented and organized (Google Sheets)

- Reliable fast internet and availability

- Able to handle repetitive tasks accurately

Preferred (Nice to Have)

- Creator/Affiliate Management & Outreach experience

- Familiarity with Shopify or order-management tools

Long-term position for the right person

How to Apply

Include the phrase "TikTok Shop Experience" in your proposal so we know that you:
- have experience
- read the entire job posting requirements and expectations.

SKILL REQUIREMENT

Shopify Customer Support Google Sheets

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TikTok Shop Customer Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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